Abdul Raseef

Handle 60-80+ customer interactions daily via calls, emails, and CRM systems related to accounts, transactions, and
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digital banking services.
Resolve issues related to mobile banking, internet banking, transaction refunds, SMS alerts, and email notifications,
achieving high first-call resolution.
Manage CRM lead updates and case tracking, coordinating with escalation teams to reduce complaint turnaround time.
Perform KYC updates and customer data verification in compliance with banking policies and regulatory standards.
Monitor ATM service status and liaise with internal teams to ensure timely resolution of technical issues.
Maintain 100% accuracy in transaction processing, reconciliations, and documentation while consistently meeting SLA
targets.

Promoted Linksys networking and connectivity solutions, explaining product features and technical benefits to
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customers.
Conducted product demonstrations and assisted customers in selecting suitable routers and networking devices.
Maintained effective merchandising standards, ensuring proper display, pricing accuracy, and stock availability.
Coordinated with store staff and sales teams to support sales targets and inventory control.
Addressed customer queries and provided basic troubleshooting guidance to enhance post-sale satisfaction.
Prepared daily sales activity reports and shared customer feedback with supervisors..

Assisted customers with mobile phones and electronic products, recommending solutions based on customer needs.
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• Delivered clear product demonstrations and feature explanations to support informed purchasing decisions.
Maintained organized and visually appealing product displays to improve customer engagement.
Handled customer inquiries and after-sales support professionally, contributing to repeat business.