Abdul Rehman

Currently employed at Danube Supermarkets in Riyadh, where I manage the IT infrastructure supporting 21 supermarkets,
10 convenience stores, and a central warehouse. I provide comprehensive technical support through various channels,
ensuring efficient operations and minimal downtime across all locations.
Accomplishments:
Delivered technical support across 21 supermarkets, 10 convenience stores, and a central
warehouse through multi-channel communication (email, phone, remote tools), ensuring minimal
downtime and fast issue resolution.
Spearheaded the successful migration of POS servers from Windows Server 2008 to 2012 R2 across
21 branches, significantly improving system performance and reliability.
Maintained and optimized critical infrastructure, including wired and wireless networks, NCR POS
systems, self-checkout terminals, routers, and POS servers, ensuring continuous business operations

As an IT Coordinator at BinDawood Superstores in the Medina region, I specialize in end-user support, resolving technical
issues, and configuring IBM and NCR POS terminals, along with expertise in CCTV Cameras. I excel in diagnosing and
resolving system/network problems, ensuring optimal functionality.
Accomplishments:
Executed flawless installations and configurations of hardware and applications, ensuring a smooth
and efficient computing environment for end-users.
Diagnosed and resolved complex system and network problems, showcasing advanced
troubleshooting skills and ensuring optimal functionality of both hardware and software components.
Managed help tickets effectively, prioritizing and addressing issues promptly to meet service level
agreements and enhance overall support efficiency.

Executed troubleshooting, diagnosis, and resolution of computer-related issues, including the replacement of
malfunctioning components. Installed, configured, and maintained the operational functionality of company desktop
systems, peripherals, and software. Implemented routine maintenance protocols for user accounts and data files.
Responded promptly and adeptly to software-hardware problems, providing clear and resourceful solutions.
Accomplishments:
Played a key role in installing, configuring, and maintaining desktop systems, peripherals, and
software, ensuring optimal functionality and performance across the organization.
Implemented and executed routine maintenance protocols for user accounts and data files,
enhancing system reliability and minimizing potential issues.
Responded promptly and adeptly to software-hardware problems.