Manager IT
Roche
Total years of experience :15 years, 11 Months
Data Management & Service Desk Ticketing System Management
Managed a team of 4 System Engineers responsible for deployment, recovery and new technology installs for entire Asset of 1000+ PCs and laptops across the country and remote sites.
Managed allocation of resources within the team, provided guidance support and performance management to team members.
Assigned work to team members to ensure timely and effective response to user needs.
Monitored Service Desk operations and escalated tickets to ensure client’s problems are handled as expeditiously as possible.
Install, configure and troubleshooting SAP Application, Harmony, HFM, Temptale, RSA Secure device, Call Center application, Bit locker, safeguard, Cisco any connect, Direct Access, Micro, Citrix etc.
Creating & managing departmental shared folders, user’s home network drives, implementing disk quotas, Network IP Printer & assigning resources to users as per requirement.
Working on testing environment VMware vSphere 5.5 Software.
Working on IBM & HP server.
Managing the overall LAN & WAN (LAN -Free Ping) (WAN-3 Sites LHR, KHI, ISL) Manage Engine NET Flow Analyzer, SOLARWIND Tools.
Managing RSA Secure ID user accounts for remote VPN connections to provide secure connectivity over public network and through web site access.
Installing, configuring & managing Anti-Virus Server (Symantec Corporate Edition 12v and Symantec Endpoints Protect 12v & 12.1) with scheduled automatic regular updates.
Data Management & Operating System Management.
Expertise in installation & configuration, upgrading & support of the client’s Windows desktop & laptops like Lenovo, DELL, HP & ACER.
Performed all levels hardware support, like as printer, Desktop Pc’s, Laptop & server.
Configuring IP phones, Agent desktop, CRM Applications.
Install & Configured VMware Workstation. Include (Antivirus, Exchange, DHCP, and Helpdesk Server).
Supported 1200users in 07 locations, as well as corporate office users,
Install, configure and troubleshooting DNS, Active Directory, Exchange, VMware, SAS Application, ECM, Avaya, Nice, CC Pulse.
Provide Active Directory and DNS support based issues.
Installation of corporate Antivirus server & client.
Installs, configures, and maintains the organization's LAN server and workstations, running in Domain environment.
Carry out essential software analytical responsibilities.
Performed all levels of hardware and software systems support.
Provide update records of use of elements, renovation and maintenance.
Email Configuration on Microsoft Outlook using Microsoft Exchange / Pop server.
Management of Core Call Center Applications (Administration & Maintenance) of
CCTV (Camera Monitoring) Server Application.
VOIP Client application (Avaya Soft phone / User base)
Installing and supporting NICE recording software.
To coordinate among all unit/stakeholder in Call Center and I.T for incorporation of all policies affecting the I.T.
Providing of system support.
Installation of Exchange Server as mail server consisting of more than 200 clients.
Managing the acquisition, installation, and maintenance of the organization's local area network (around 180 Nodes) and wide area networks.
Managing Hardware & System Support Unit of I.T. Division, Central Office.
Resolving network problems and offered technical assistance to users.
Responding & Resolving Issues on End-User Support Calls.
Preparing requisitions for new purchases of accessories.
Install & Configure Helpdesk Management.
Install Windows Server 2008 & IT Document Complete Co- Ordinate Vendor.