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Abdul Waheed , E-COMMERCE OPERATIONS & CUSTOMER SUPPORT

Abdul Waheed

E-COMMERCE OPERATIONS & CUSTOMER SUPPORT·Snoonu

Qatar

Higher diploma, Civil Technology

Work experience

Total years of experience: 3 years, 1 months

E-COMMERCE OPERATIONS & CUSTOMER SUPPORT

September 2023 - Present

Snoonu

Doha, Qatar

September 2023 - Present

Deployed by Snoonu to manage daily operations at AlifStore.
Provide prompt customer support via Trengo, phone, WhatsApp, and email.
Process orders and manage fulfillment using Odoo, Snoonu, Talabat, and
Rafeeq portals.
Handle replacements, refunds, and customer complaints across all
Company industry:
Internet & E-commerce
Job role:
Sales

SALES REPRESENTATIVE

December 2021 - February 2022

Rams Technology,

Doha, Qatar

December 2021 - February 2022

Promoted and sold a wide range of technology products.
Achieved and exceeded revenue and sales targets.
Conducted cost-benefit analysis to offer best-fit solutions.
Built strong, long-term client relationships.
Focused on customer satisfaction and repeat sales.
Improved overall sales performance through effective
communication and negotiation.
Company industry:
IT Services
Job role:
Sales

Education

BRAINS Institute Peshawar

January 2012

January 2012

Higher diploma, Civil Technology

Pakistan

GPA (percentage): 68.81%

GPA (percentage): 68.81%

Skills

Sales
Expert
Sales
Expert
Customer Loyalty
Expert
Customer Loyalty
Expert
Customer Care
Expert
Customer Care
Expert
Sales Order Processing
Expert
Sales Order Processing
Expert
Order Processing
Expert
Order Processing
Expert
E COMMERCE
Intermediate
E COMMERCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ODOO 10
Intermediate
ODOO 10
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
WHATSAPP
Intermediate
WHATSAPP
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
BILLING
Intermediate
BILLING
Intermediate
ISSUING REFUNDS
Intermediate
ISSUING REFUNDS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
Sales
Intermediate
Sales
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate

Languages

English

Expert