Abdul Wasay خان

An international BPO and specializing in outbound lead generation, consumer acquisition, and high-ticket
sales campaigns for the North American market.
• Spearheaded outbound B2C lead generation and cold calling campaigns targeting US citizens for premium hospitality and vacation
ownership packages.
• Prequalified high-net-worth prospects based on strict demographic and financial criteria for mandatory promotional real estate and
timeshare presentations.
• Mastered high-pressure objection handling and persuasive pitching to establish consumer rapport, consistently meeting weekly
booking and transfer quotas.
• Educated consumers on promotional package terms and compliance guidelines to minimize cancellation rates and ensure seamless
tour completion.

A dynamic marketing providing international clients with BPO solutions, customer experience
management, and corporate support services.
• Provided precise, up-to-date product data and corporate information to international clients to ensure a seamless service
experience.
• Logged, tracked, and resolved complex customer inquiries promptly using ticketing software to maintain high Customer
Satisfaction (CSAT) scores.
• Collaborated with cross-functional operational teams to ensure collective performance goals and Service Level Agreements (SLAs)
were consistently met.

• Managed end-to-end inbound and outbound customer communications with premium efficiency and professionalism.
• Consistently exceeded monthly sales and lead generation targets by 15%+ prior to designated deadlines.
• Supervised targeted lead generation pipelines and structured precise follow-up data entry within the company CRM.