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Abdulaziz Al-hejailan, IT Support / Helpdesk

Abdulaziz Al-hejailan

IT Support / Helpdesk·ZOOD Real Estate

Saudi Arabia

Diploma, تقنية البرمجة وتطوير الويب

Work experience

Total years of experience: 0 years, 5 months

IT Support / Helpdesk

September 2024 - January 2025

ZOOD Real Estate

Riyadh, Saudi Arabia

September 2024 - January 2025

• Provided basic technical support and assisted in resolving common hardware, software, and network issues.
• Helped troubleshoot operating system and application problems for users.
• Supported account setup, password resets, and access-related requests.
• Assisted in managing Microsoft 365 and Google Workspace user accounts.
• Helped install and configure Windows 10/11 devices for new employees.
• Updated simple IT documentation and maintained device records.
• Handled support tickets by logging issues and following up until resolution.
• Assisted with setting up computers, printers, and basic network connections.
• Supported the team during events by ensuring stable device and network operation.
• Helped prepare handover forms and track IT equipment
Company industry:
Real Estate
Job role:
Information Technology

Education

College of Telecom & Information

January 2025

January 2025

Diploma, تقنية البرمجة وتطوير الويب

Saudi Arabia

GPA (point): 2.14 out of 5

GPA (point): 2.14 out of 5

مشروع التخرج

Skills

Windows Support
Expert
Windows Support
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
Helpdesk
Expert
Helpdesk
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Technical Support
Expert
Technical Support
Expert
IT
Expert
IT
Expert
Marketing
Beginner
Marketing
Beginner
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT WINDOWS 10
Intermediate
MICROSOFT WINDOWS 10
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
REAL ESTATE DEVELOPMENT
Intermediate
REAL ESTATE DEVELOPMENT
Intermediate
Computer Science
Expert
Computer Science
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Accounting
Expert
Accounting
Expert
Sales
Intermediate
Sales
Intermediate
Hardware Support
Expert
Hardware Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
التعلم السريع
Expert
التعلم السريع
Expert
التواصل الفعال
Expert
التواصل الفعال
Expert
المرونة والتكيف
Expert
المرونة والتكيف
Expert
Technical Support
Expert
Technical Support
Expert
العمل الجماعي
Expert
العمل الجماعي
Expert
الذكاء العاطفي
Expert
الذكاء العاطفي
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Beginner
Administration
Beginner
Desktop Support
Intermediate
Desktop Support
Intermediate
System Administration
Beginner
System Administration
Beginner
MIS
Beginner
MIS
Beginner
Networks
Intermediate
Networks
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
MATHEMATICAL ANALYSIS
Intermediate
MATHEMATICAL ANALYSIS
Intermediate
MICROSOFT WINDOWS 10
Intermediate
MICROSOFT WINDOWS 10
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
USER ACCOUNTS
Intermediate
USER ACCOUNTS
Intermediate
حل المشكلات
Expert
حل المشكلات
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
M365 Copilot for End Users
Introduction to Web Interface Development
M365 Copilot for End User Workshop.
Fundamentals of Artificial Intelligence.
Introduction to Web Interface Development.
Introduction to Web Interface Development
M365 Copilot for End User Workshop
Fundamentals of Artificial Intelligence

Hobbies and interests

متابعة التقنيات الجديدة