Manager - Claims Center CRO
Tawuniya
Total years of experience :17 years, 5 Months
* Managing all motor claims under CRO.
*Managing Settlment the claims.
*Ensure archiving all the document received.
*Ensure customer satisfaction.
*Managing receiving damage vehicles.
*Participate on project Wrokshop system.
*Participate on project Motor system.
*Managing high performance team.
The organization is one of the most prominent and highly acclaimed training centers that aid companies and business organizations in the Kingdom of Saudi Arabia.
Responsibilities:
• Supervised the implementation of quality activities and inspection programs by executing a highly effective control program to ensure all operations comply with the highest standards set by the company.
• Reviewed, restructured and innovated processes, procedures and execution methodologies to ensure all trainees attain international standards of compatibility.
• Implemented the program plans and adhered to the highest degree of professional standards and strict confidentiality in matters that require discretion.
• Liaised with business managers and senior management in assessing developmental needs.
• Devised and implemented operational, promotional as well as technical strategies to drive business and improve claims recovery rates.
• Assisted in the formulation and evaluation of training programs, suggested new training solutions that meet the needs of the business, and ensured consistency in the application and enforcement of set policies/procedures.
Responsibilities:
• Provided support in the planning and execution of training programs; supervised staff; monitored progress towards preset goals and objectives; and submitted reports for upper management.
• Attended to customers' queries pertaining to training programs, services, and modes of payment while ensuring high level of customer satisfaction at all times.
• Ensured clear communication pertaining to service terms and conditions, assured confidentiality, and followed up on any complaints to prevent escalations and legal implications.
• Built and maintained strong relationships with the clients, and provided exceptional customer service as per the center's standards.
• Assisted in the execution of client-servicing strategies based on market intelligence of competitors, while keeping the upper management updated about developments.
• Earmarked and dealt with problematic customers, tracked delinquent trends and related possibilities, reported the same to management prior to escalation.
• Developed, maintained and updated databases, records, and other documents; as well as performed routine data entry.
• Mar ’07 - May ’07: Trainee - SABB.
• Jun ’06 - Aug ’06: Trainee - STC, Saudi Arabia.
Overall Responsibilities:
• Supervised accounting procedures, transactions and created reports from available financial information to enable upper management to take decisions based on the same.
• Gained in-depth knowledge in handling financial accounting activities such as invoicing; refunds, purchasing, and payroll.
• Assisted in maintaining a strict watch on the transactions carried out it the premises, kept records of transacted volumes, and periodically verified the same to avoid misappropriation.
• Ensured clear communication pertaining to service terms and conditions, assuring confidentiality, and followed up on any complaints to prevent escalations and legal implications.
Key Courses Attended: • (insert date): Insurance Principles and Practices - Bahrain Institute for Banking and Finance. • Nov ‘08: Excellence in Customer Service - (insert institution name). • Apr ’09: Business Communication - (insert institution name). • Jul ’08: Claims Workshop for Process & Fraud Dedication - (insert institution name). • Dec ’08: Total Quality Management - (insert institution name). • (insert date): STC - (insert institution name).