IT Analyst II
Saudi Electricity Co., Dammam SAUDI ARABIA
Total years of experience :10 years, 10 Months
Responsibilities and achievements:
• Documented procedures and business processes and shared information with appropriate stakeholders.
• Ensure all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO) and test backups to meet Recovery Time Objective (RTO)
• As new systems are brought in-house, set with vendors to plan and design the optimum solutions for new projects.
• Install and configure new SQL Servers.
• Troubleshoot SQL Server service outages as they occur, including after-hours and weekends.
• Create backup and recovery plans and procedures, and then make sure that the necessary steps are followed.
• Maintain Capacity Planning to predict DB size and its growth in order to make predictions about future needs.
• Resolved malfunctions with systems and programs through troubleshooting.
• Oversaw installation of software programs and hardware systems to meet business requirements.
• Generated reports detailing findings and recommendations.
• Evaluated and adopted new technologies to address changing industry needs.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Maintains and monitors performance, capacity, and availability of organization-wide computer systems.
• Analyses, detects and corrects complex technical problems and deficiencies.
• Consults with management for system needs, design, and operation.
• Coordinate with the vendor and Monitor the Planning, designing and upgrading or replacing network, storage disk or application systems.
• Maintains reliable back-up and recovery policies and procedures.
• Evaluated and adopted new technologies to address changing industry needs.
• Improved Backup system by adding new features and infrastructure, enhancing Performance.
• Resolved malfunctions with systems and programs through troubleshooting.
• Collaborated closely with upper management to drive strategy through development and implementation of new processes.