Noc Engineer
KBR Inc. - Saudi Arabia
Total years of experience :9 years, 3 Months
nstall and configure software and hardware
Manage network servers and technology tools
Set up accounts and workstations
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Build an internal wiki with technical documentation, manuals and IT policies
Technical Support :
* Computer Networking: Working as Network Engineer Assistant in the Configuration layer and physical layer Level 1 and Level 2 Technical Support.
* General Technical Support Clients Side : Provide Customers with Hardware's and software's Technical support at the airport.
Systems and Database :
* Working as system admin Airport Operational Database (AODB system) - administration level.
* Service Asset and Configuration system for TAV - IT.
* Some Arline systems such SITA.
Servers:
Technical support for the servers including backup and data restore.
Servers imaging and cloning.
Active Directory users and computers.
Exchange emails
IT Service Management :
Incedents Management .
Request Management.
Service Asset and Configuration Management.
Team Management.
A two years of full-time study that helps me to acquire a strong foundation in the theoretical and practical aspects of information technology and information system management. The graduation school system was focusing in providing well developed written and communication skills, and allowing students to improve their ability to critically analyse, research and evaluate information, and solve problems.
A four years program covering different fundamental areas including math, computer operations, computer network and programming. Acquiring hands on training in practical projects and research modulus was a part of degree requirements of this program.