Abduaziz Maksud

Efficiently answering all incoming calls to the hotel,
providing information about services, reservations, and the
hotels facilities.
Assisting guests with requests via the telephone, including
arranging transportation, room service, wake-up calls, or
other services.

Applying excellent customer service skills whilst offering
advice and assistance to customers in a professional and
efficient manner
Working in compliance with high standard company
practices and in accordance with luxury brand requirements
Handling payments and refunds at the busy cash desk and
welcoming an average of 50-70 customers on a daily basis

Welcomed VIP guests with exceptional courtesy and
professionalism.
Delivered high-end table service during formal and luxury
events.
Maintained cleanliness and elegance of the dining area at all
times.