Customer Service Team Leader
Gulf International Bank - Meem Retail Banking
Total years of experience :10 years, 5 Months
Planning and dividing teams, arranging roles, assigning agents to clients, preparing daily reports, communicating and reporting to upper management, acting as a link between Agents and Management, dealing with problems and customers issues and solving them, checking documents and applications and correcting them, testing and raising system and general defects to the quality section to be fixed and for a continues improvement.
Teaching assistant in ELI for Arab 1st level students.
Related Coursework • Advanced Management Accounting and Decision Making • Advanced and Entrepreneurial Finance • Strategic Marketing Management • Managerial Economics • International ECON & FIN • Managing Organizations and People • Global Business Strategy • Strategic Issues in Human Resource and Labor Management Relations