Senior Infrastructure Engineer
Compugain Solutions Pvt Ltd
Total years of experience :10 years, 6 Months
Monitoring, analysis, troubleshooting and incident management of the data center environment, software applications, Network and Cloud infrastructure through the utilization of various platforms including HP Performance Suite SolarWinds, vSphere and Spotlight.
Managed outages, failures, and service degradation issues, which included incident management, root-cause analysis, performance monitoring/analysis and detailed reporting.
Created standard procedures to create consistency and improve support response time.
Ensured SLA's are achieved and client expectations are met.
Troubleshooting the LAN/WAN infrastructure including routing protocols RIP, EIGRP, & OSPF.
Settings of the networking devices (Cisco Router, switches) co-coordinating with the Network administrator during implementation.
Creating VLAN and assigning the VLAN to ports as per the requirement
Technical/Software Skills : Operating System : Windows server 2008,2012 Windows 7/8 and 10. Routing protocols : Static, Default, RIPv2, IGRP, EIGRP and OSPF. Tools : HP Infrastructure Monitoring tools, SolarWinds, Service Now and V-Sphere Languages : C-Language, VHDL. Others : Knowledge of routing protocols, Subnetting, NAT, VTP, Access List VLAN (Dot1q and ISL), and WAN (HDLC and PPP).