IT Support Specialist
Saudi Aramco
Total years of experience :3 years, 0 Months
- Provide frontline technical support via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems, hardware malfunctions, and software errors.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly.
- Assisted end-users with hardware and software-related problems, ensuring timely issue resolution.
- Managed ticketing system to track and prioritize support requests, maintaining accurate records.
- Conducted user training sessions to enhance overall IT literacy within the organization.
Troubleshooting**: Diagnosing and resolving technical problems reported by users, including hardware failures, software glitches, network issues, and other IT-related problems.
**Installation and Configuration**: Installing, configuring, and updating computer systems, software applications, and peripherals.
**Maintenance**: Performing regular maintenance tasks such as software updates, system backups, and hardware servicing to ensure optimal performance.
**User Support**: Assisting users with day-to-day IT-related inquiries, providing instructions, and guiding them through troubleshooting steps.
**Documentation**: Keeping detailed records of issues, solutions, and other relevant information to build a knowledge base and improve future support.
**System Monitoring**: Monitoring system performance and security, addressing any anomalies or breaches promptly.
**Training**: Educating users on best practices, new technologies, and how to effectively use the systems and applications.
**Collaboration**: Working with other IT professionals to address complex issues, implement new technologies, and improve overall IT infrastructure.
**Asset Management**: Managing IT assets, including inventory tracking, procurement, and lifecycle management of hardware and software.
**Remote Support**: Providing support to remote users via phone, email, or remote desktop tools.