Housekeeping Manager
Touristic Enterprises Company-Kuwait
مجموع سنوات الخبرة :21 years, 10 أشهر
RESPONSIBILITIES
Represents the Resort Management and ensuring that all the guests are having a comfortable stay.
Creates and maintains a good impression of the resort and its services.
Assists the Personnel in selecting the right candidates for the manpower requirements in the Housekeeping Department.
Following and implementing the policies and procedures as laid down by the Management.
Directs the performance of all housekeeping staff.
Participate in departmental meetings and follow up on items for action.
Coordinates and works with other departments in the resort to have a smooth operations.
Gathers, consolidates and submits all the reports to the Executive Office.
Handles guest’s complaints and resolve any conflicts.
Personally handle and monitors the VIP guests.
Conducts random checking of chalets to ensure cleanliness and orderliness.
Monitors occupancy rates and distributes the tasks to my subordinates.
Trains and educates all the staff in proper grooming, personal hygiene and professional attitude.
Controls all the supplies and ensures that all chemicals and other supplies are being used in optimum levels.
Secure and safe-keep all the lost & found items as submitted by the staff.
Instigate and maintain high morale, motivates all the staff through creating an environment with teamwork and effective communication within the department and with other departments.
Leads the overall operations of the Housekeeping Department.
RESPONSIBILITIES
Assisted the Executive Housekeeper in the day-to-day operations of the department and ensured high level of quality services.
Strictly followed and implemented the rules & regulations and policies & procedures of the resort.
Coordinated with other departments such as Engineering for all maintenance requirements, Front Office for occupancies and VIP guests and other special guests’ requirements and other departments which are highly important in the housekeeping operations.
Monitors the activities of the staff within their duty hours in alignment with the assigned duties and tasks.
Checked and validated all the reports that are being submitted by the supervisors and other staff.
Prepared the duty schedule of all the staff in line with the occupancy levels.
Maintained exceptional standards of cleanliness and performance.
Assessed guest satisfaction and developed improvement plans.
RESPONSIBILITIES
Managed up to sixty team members in meeting hotel cleaning needs.
Developed team schedules and monitored productivity.
Assisted staff in completing tasks and corrected performance issues.
Responded quickly to guest requests.
RESPONSIBILITIES:
Noted and recorded all ready rooms and check-outs on the worksheet.
Proceeded to assigned areas and check all ready rooms to make sure they are up to the set standard for check-in.
Made rounds in the entire assigned area, checking for items in need of immediate attention and respond accordingly and promptly.
Made recommendations to improve the services and ensure efficient operations.
Conducted orientation trainings and in-service trainings to explain policies and work procedures.
RESPONSIBILITIES:
Designated respective duties and responsibilities to staff and inspects work for conformance to prescribed standards of cleanliness.
Investigated complaints regarding housekeeping service and equipment's and takes corrective actions.
Conducted inventories of stock to ensure adequate supplies.
Prepared Daily Reports concerning Room occupancy and daily operation of housekeeping.