Abdul Jaleel Abdullah Thelakkadu Thelakkadu

Corporate sales development - Identifying and approaching new
potential corporate and leisure clients.
Presenting the product and service in a structured professional
way.
Prepare Service proposal and negotiate the terms of an
agreement and close sales.
Regular key accounting to ensure client satisfaction.
Maintain the sales activity report for better forecasting.
Review own sales report for a better performance.
Meet time deadlines for account
Manage and solve conflicts with clients
Interact and coordinate with the sales team and other staff
members in other departments working on the
same account
Attend Airline and corporate events to maintain a better
industry relation.
Gathering market and costumer information using professional
social media.
Attend team meetings and sharing best practice with colleagues.
Represented the company at corporate and promotional events.
Regular and systematic reporting to HOD

Promoting and marketing the corporate travel business.
Managing and maintaining statistical sales records for better analysis.
Selling travel products and tour packages
Sourcing products and destinations to meet consumer demands.
Taking part in familiarization visits to new destinations to gather information on issues and
amenities of interest to consumers.
Liaising with travel partners, including airlines and hotels, to manage bookings and schedules.
Dealing with customer enquiries and aiming to meet their expectations;
Overseeing the smooth, efficient running of the business.
Consolidation and development of religious travel.
Team meeting and regular reporting to GM

Overall In charge of Saudi Arabia Airlines (G.S.A-Alta Travel).
Ensure implementation and adherence of SV Reservation & Ticketing Rules and Procedures.
Ensure QA policies are followed and strictly implemented at Reservation & Ticketing office.
Pricing (Analyzing, Evaluation and Proposal of fares in the region).
Manage Hajj & Umrah operations.
Manage SV flight firming system & Flight Catering.
Upgrading or Extra session fight request liaising with Saudi Arabian Airlines Sales team.
Specialized in Staff Travelling & Medical Case.
B2C support for local market.
Specialized in GOVT Travel requests.
Travel Agency Support.
Monitor DSR & Cash collection.
Sales and Marketing.
Administrative Operations.

Reservations & Ticketing ( Supervisor In charge )
Flight Firming & Catering
Staff Travelling Specialized Staff Travel
Handle special Needed Passengers.
Specialized in GOVT Travel Requests
Specialized in ( FREQUENT FLYER ) department
Handling of Internet Booking ( complaints & enquiries )
Handling of HAJJ & UMRAH operations

Ensure the highest standard of customer service is provided to customers.
Attending walk in Passengers and Ascertaining passengers who require special assistance.
Attending and handling inbound telephonic customer quires.
Issuing and reissuing tickets for walk-in clients and corporate clients.
Support the Team Leader on closing by the end of day sales.
Whenever possible create a database of all potential customers and develop a personal relationship
with them by regular communication