abdulkarim alkhalaf

• Exceeded revenue targets by 25% through innovative sales strategies and targeted market segmentation, driving sustained business growth.
• Enhanced client retention by 20% and achieved a 30% increase in annual revenue through personalized solutions for over 15 key clients.
• Managed chemical sales operations with precision, optimizing Incoterms and secure payment terms to maximize revenue and performance metrics.
• Utilized SAP S4HANA and CRM systems to optimize sales efficiency and led multi-channel marketing campaigns.
• Negotiated Sales and Revenue Agreements (SRA), driving international sales success and ensuring high client satisfaction.
• Increased annual sales revenue by $2 million, resulting in a 15% profit increase in the EMEA region.

• Assisted in talent acquisition efforts by screening resumes, conducting initial interviews, and maintaining candidate records, Contributed to the maintenance of personnel files and confidential employee records.
• Works in accordance with the HR policies and procedures of the company.
• Participated in employee onboarding, including orientation sessions and documentation management, collaborated with the HR team to draft HR policies and procedures.
• Handling all process of Onboarding, Hiring, and assure the completion of Candidate files before the joining date.
• Developing a new Dashboard for the Onboarding and Hiring and assure to score highest accuracy for data demonstrated.
• Coordinated communication on the administration of programs for Saudization, Qiwa, MOC. Played a frontline role in answering HR questions and employee concerns, ensure a positive and productive work environment.

Sales Leadership and Strategy: Led outbound sales operations and colleagues, to oversee pricing, negotiation, and proposal
development to drive revenue growth and business expansion. Proficiently executed SAP Sales & Distribution tasks to ensure operational
efficiency.
Export Compliance and Process Management: Meticulously handled export documentation requirements and compliance, ensuring all
relevant banking and commercial documents and certificates, permissions, and guidelines are met. Ensuring compliance and accuracy.
Collaborative Customer Relations: Fostered positive business and customer relationships by collaborating effectively with crossfunctional
teams and departments, enhancing client satisfaction and loyalty

Customer Experience Leadership: Oversaw passenger assistance and airline support, ensuring seamless airport operations and
passenger flow.
Dispute Resolution: Effectively resolved passenger issues and conflicts, enhancing the overall travel experience.
Airlines Partnership: Provided performance management support related to passenger traffic flow. Offering counseling and advice to
airlines to elevate service standards and address operational issues.
Operational Optimization: Implemented process refinements to improve passenger services and overall customer satisfaction.

Manage lifecycle Events: Support colleagues with employee onboarding, development and separation. Including Offboarding. Providing
support to a full range of HR issues and policies.
Employee Payroll Management: Managed precise payroll operations, ensuring timeliness and accuracy.
HR Program Administration: Coordinated communication on the administration of programs for Saudization, Nitaqat. Played a front-line
role in answering HR questions and employee concerns.
Recruitment Coordination: Streamlined recruitment processes, and communication and advice for job postings to candidate. managing
the requirements and reporting for Saudization, Nitaqat
Employee Relations & Dispute Resolutions: Effectively resolved employee conflicts and supported engagement initiatives