Digital Marketing & E-Commerce Manger
scarbineh.com
Total years of experience :13 years, 1 Months
● Intelligently planning and managing online sales strategy such as promotions, content marketing and advertising
● SEO campaign and campaign management (SEMrush, HubSpot, Mailchimp, Google Ads or alternative)
● Attending and presenting a company at trade shows and marketing events
● Assessing the results of a marketing campaign.
● Using social media and blogging for marketing purposes.
● Communicating with clients in a professional manner.
● Maintaining the marketing database of clients and contacts Understand the growing needs of their target audience
● Monitoring customer experience
● Creating social media strategies
● Spreading impactful messages, establishing trust, and building relationships.
● Collecting products data from different sources and coordinate with the team to uploads them to the platform.
● Improving the platform ranking and organic traffic through the best SEO optimization.
● Responsible for and assist in the guidance and development of my direct team
● Moderating all types of sites which generate contents in Arabic & English.
● Create strategic quarterly marketing plans with marketing managers, manage onsite placement and campaigns for key events.
● Responsible forth work quality in terms of accuracy and content (images, description, translation, etc.)
● Determine and execute site taxonomy and style categorization to facilitate product browsing and conversion.
● Updates job knowledge by participating in educational opportunities; reading professional publications
● Growing the number of leads coming through the online channels by increasing inbound traffic
● Improving the business throughput with online marketplace channels
● Collaborating with principals to create innovative content ideas
● Handling sales phone calls and e-mails.
Intelligently planning and managing online sales strategy such as promotions, content marketing and advertising
Creating social media strategies
● Monitor day to day work progress, tracking daily updates and prepare the weekly and monthly program and report.
● Prepare and update project schedule and report to the Project Manager about the - current work progress
● Ensure the proper working of ATM/BNA/ Recycler units, Cameras, and various other sensors placed in the ATM room.
● Create and maintain service reports/Information in Bank database.
● Monitor system performance and quickly arrange repair for hardware in occasion of hardware failure.
● Update new systems to be compatible for the project.
● Monthly Cash forecasting for the ATMs and request the cash according to monthly plan.
● Set workflow priorities to staff members
● Monitor and Support ATM Machines
● Monitoring ATMs status through different available utilities.
● Monitoring ATM performance through specialized software and prepare performance reports
● Managing and monitoring all installed systems and infrastructure.
● Provides supports and guidance to service engineers who perform on-site
● routine services including installation, maintenance, and repair.
● Controlling ATM by Remote Admin Viewer and Monitoring System Checking hardware’s ATMs error.
● Open calls with First Line Support Vendors Technicians till solving the sent errors.
● Send daily Handover at the end of every shift with the postponed errors and down ATMs.
● Support back-office team if they faced any problem with the E-journal or the ATMs.
● Create ticket (with Logs) on Enterprise Ticketing System with every error or issue.
● Initiating and receiving calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents
- Evaluates loan applications and documentation by confirming credit worthiness.
- Improves loan applications and documentation by informing applicant of additional requirements.
- Rejects loans by explaining deficiencies to applicants.
- Approves loans by issuing checks or forwarding applications to loan committee.
- Completes loan contracts by explaining provisions to applicant; obtaining signatures and notarizations; collecting fees.
- Helps customers by answering questions; responding to requests.
- Maintains customer confidence by keeping loan information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes bank mission by completing related results as needed.
● Deliver retail and customer service activities within to optimize and exceed sales targets.
● profitability and customer satisfaction in conjunction with the Online retail & Stock manager.
● Develop and manage the Online Shop whilst also being innovative with regards to marketing campaigns.
● Manage payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
● Organize and dispatch daily customer orders.
● Manage refunds and returned items.
● Respond to telephone and internet queries
• Work with team members to conceptualize and implement communications strategies and campaigns.
• Manage media relations and maximize media opportunities.
• Supervisor the production of the marketing material such as brochures, reports.
• Organizing events.
• Ensuring programme strategy and design is evolved in line with context and needs.
• Quality assurance quality the program and evaluate impact.
• Communicate through the tools of modern communication in a professional and fast way with youth.
it was my first job, I learned a lot during that time
I worked as a Sales Representative
Project Management is the discipline of initiating planning, executing, controlling, and closing the work team to achieve specific goals and meet specific success criteria .. the primary challenge of project management is to achieve all the project goals within the given constraints
