Operations Manager
Abu Khader Group
Total years of experience :14 years, 4 Months
• Administrate Intelligent Transportations system for Amman transportation project.
• Manage Tendering process from inquiry receipt until ordering.
• Managing assembly production line for super structure vehicles like: Ambulances,
Firefighting, Arial platform, Garbage compactors and other machinery systems.
• Organize the maintenance and after sales services schedule.
• liaising with buyers and marketing and sales staff
• Build and develop client relationship.
• handling customer complaints or any major incidents
• Managing service branch and technical support for one of the biggest leading industrial machinery trading companies in KSA.
• Planning installation process for new machines and equipment in site.
• Supervise and control work load of service team to ensure customer satisfaction while
achieving the branch sales target.
• Liaising and communicating with suppliers on a regular basis.
• Ensuring all Warranty claims to suppliers are submitted in a timely basis.
• Handling Service Contracts and manage deliveries.
• Ensure that revenue targets are met in both services and spare parts as per the budget
• Establish new customer relationships, maintain existing customers.
• Negotiate and finalize maintenance agreement with the machines users.
• handling customer complaints or any major incidents,
• Responsible for ordering and delivery of all necessary supplies and equipment.
• Ensure that spare parts Stock level is monitored.
• Coordinate with Logistics for availability of spare parts
• Report on KPIs, Sales, net profit and business monthly to the Management.
• Ensure that revenue targets are met in both services and spare parts as per the budget
• Establish new customer relationships, maintain existing customers.
• Negotiate and finalize maintenance agreement with the machines users.
• handling customer complaints or any major incidents,
• Responsible for ordering and delivery of all necessary supplies and equipment.
• Ensure that spare parts Stock level is monitored.
• Coordinate with Logistics for availability of spare parts
• Report on KPIs, Sales, net profit and business monthly to the Management.
• Diagnosing breakdown problems.
• Perform hands-on on-site troubleshooting, service and repairs
• Provide high level technical support to external customers at their location
• Maintains and modifies Control Systems (PLC, Microcontrollers and control panels) implementations including operation & maintenance procedures.
• Designing and developing new control systems.
• Prepare, offer and conduct preventive service agreement for customer machine and production line
Senior Sales Engineer
