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Abdulla Al Raeesi, Customer Service Officer

Abdulla Al Raeesi

Customer Service Officer·Mashreq Securities

United Arab Emirates

Bachelor's degree, Business Management

Work experience

Total years of experience: 16 years, 4 months

Customer Service Officer

July 2018 - Present

Mashreq Securities

Dubai, United Arab Emirates

July 2018 - Present

- Create daily news of market performance (local & international) for clients and bank staff.
- Process market forms for clients.
- Update clients on performance of particular stocks.
- Sales (trading & leverage trading).
- Market analysis for clients

Company industry:
Financial Services
Job role:
Finance and Investment

EGP

August 2015 - July 2018

Chalhoub Group

Dubai, United Arab Emirates

August 2015 - July 2018

Support Managers in the performance development review of employees
Organized training needs of staff
Managed National Day Event
Introduced and assisted staff on using new corporate system
Handled the Customer Service Excellence Awards
Participated in Open Day Events
Updated leaves of employees

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Administrative Officer

November 2014 - August 2015

Nexus Insurance Brokers

Dubai, United Arab Emirates

November 2014 - August 2015

Administer the day to day activities of the office
Organize and facilitate meetings
Assist in the coordination, supervision, and completion of special projects

Company industry:
Insurance & TPA
Job role:
Administration

Executive Assistant

January 2010 - January 2013

AG Raisi group of Companies

Dubai, United Arab Emirates

January 2010 - January 2013

Build customer relationships
Take care of employee needs
Assist in restructure of teams
Oversaw day to day operations

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Customer Service Executive

January 2008 - July 2009

National Bank of Dubai - NBD

Dubai, United Arab Emirates

January 2008 - July 2009

- Build customer relationships.
- Handle transactions and answer customer queries
- Maintain and manage existing accounts.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

American University

January 2016

January 2016

Bachelor's degree, Business Management

United Arab Emirates

Al Mawakeb School

January 2007

January 2007

High school or equivalent, High School Diploma

United Arab Emirates

- Barsha branch,

Skills

ADOBE
Beginner
ADOBE
Beginner
COMPETITIVE
Beginner
COMPETITIVE
Beginner
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
LANGUAGES
Beginner
LANGUAGES
Beginner
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MICROSOFT ACCESS
Beginner
MICROSOFT ACCESS
Beginner
MICROSOFT EDITOR
Beginner
MICROSOFT EDITOR
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert

Languages

Arabic

Expert

English

Expert