Senior Portfolio Associate
New York University
Total years of experience :16 years, 11 Months
Worked with Directors with department strategy and project management
Attending external and internal business meetings
Maintenance of outreach and engagement (Advance and Evertrue Internal System).
Prospect Researching
Writing business proposals/ gift agreements
Prepare outreach engagement strategy documents
Schedule/attend business meeting with Embassies, Leading Banks, Foundations, Corporations and High Net Worth Individuals for collaborations and fundraising
Work with Alumni and student interest groups at the university. Develop a database for events and social networks.
Improve share of wallet and target to be primary bank for each of the relationship in the portfolio by enhancing relationship revenue from existing portfolio of borrowing and non-borrowing EC relationships by cross-selling and up-selling complete range of banking products.
Manage the existing portfolio of EC borrowing and non-borrowing customers to ensure establishment of appropriate account plans, recommend credit facilities in line with Bank’s credit policy to maximize earnings while containing risks to an acceptable levels and to maintain acceptable portfolio quality.
Assume complete ownership of customer relationship management for the assigned portfolio of accounts and provide superior customer experience.
Undertake industry and company specific research analysis.
Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively.
Screen the market for new-to-bank opportunities.
Develop on the job learning curve of ARM to enable them to grow professionally and prepare them for higher levels of responsibility.
Gather market information and develop working relationships with different businesses to position the company as one of the best financial institutions in UAE.
Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved credit facilities.
Implement and maintain complete control aspects i.e. financial analysis of statements of accounts, documentation, periodical client visits / call reports, stocks inspections and formal credit checks / informal market feedback to manage the unit’s portfolio effectively.
Undergo an annual credit review process of existing portfolio to achieve a satisfactory rating for the unit asset portfolio quality and credit management process.
Open bank accounts for individual, corporate clients and ensured they are satisfied.
Clearing inward & outward cheques using the central bank systems ICCS.
Processing salaries for corporate clients with central bank systems WPS.
Answer calls and queries regarding customer concerns.
Issue Manager cheques for clients.
Transfer local & international funds through FTS Central Bank System.
Filing and balancing accounts.
Trained in the Trade & finance Department.
Interacted With Customers - Using computers and computer systems to program, write software, set up functions, enter data, or process information.
Communicated with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performed Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Answered calls and queries regarding customer concerns.
Took payments over the Phone by cheque and credit cards.
Making sales, reaching targets with the team and individually.
Provided telecommunication services for consumers and corporations focusing on providing the highest quality services at the lowest prices.
Up selling the companies products such as selling pre-paid virtual card and opening post-paid accounts.
Worked morning, evening and night shifts.
Follow up, solve or escalate technical issues for the customers.
Handle financial, billing and invoicing queries at customers' request.
Perform collection activities on customer accounts ensuring prompt payment within specified terms. Negotiating payment arrangements and credit research.
Provide recommendations and implement corrective actions toward final customer resolution.
Answered calls and queries regarding customer concerns.
Sold properties to interested clients who want to invest.
Met clients from different nationalities and learned the way real estate business worked.
Consolidated small and medium size business on how to better develop their organization.
Credit Management Unit December- 4th- 2005 to 31st-August-2007
Senior Collection Officer
Perform collection activities on customer accounts ensuring prompt payment within specified
terms. Negotiating payment arrangements and credit research.
Consolidated small and medium size business on how to better develop their organization.
Calling clients to pay their overdue payments.
Submitted weekly reports on each business program.
Met with clients helped and organized how to manage their overdue payments.
Customer Service Associate September-1st-2007 to May-27th-2008
Counseled clients with professional assistance.
Answered calls and queries regarding customer concerns.
Ensured clients are being directed to the right departments.
Opened bank accounts for clients and ensured they are satisfied.
Up sold other bank products such as credit cards.
Worked morning and evening shifts.
Managed the Front desk Area.
Greeted Customers and assisted them with any issues regarding bank products.
Performed administrative duties, filing etc.
Remittance Department
Pre-Processing Officer May-28th-2008 to November-23rd-2008
Counseled clients with professional assistance by person and phone.
Ensured clients funds is transferred to the correct accounts by helping with applications.
Ensured clients fill out their transfer forms correctly to transfer funds to overseas accounts.
Answered calls and queries regarding customer concerns of their transfers.
Worked morning and evening shifts.
General MOE- High School Diploma