Senior Branch Manager
National Bank of Fujairah
مجموع سنوات الخبرة :17 years, 9 أشهر
Senior-level professional working as Senior Branch Manager with over 11
years of experience.
• Visionary and decisive leader, noted for sound, practical management style
and excellent organization, communication, presentation and interpersonal
skills; proven ability to lead and motivate cross-functional and
multi-cultural teams to maximize productivity, ensuring technical solutions
meet business requirements.
• Adept at streamlining of operations and implementing sound business
practices, enhancing service quality, boosting business and revenue,
sustaining a dynamic environment that fosters development opportunities
and motivates high performers amongst team members.
• Highly analytical decision-maker with extensive experienc
-Deputy Branch Manager from September, 2010 till April, 2011.
-Successfully manage the activities of 7 team members in multiple areas.
-Monitor the daily activities of branch team.
-Resolve customer questions, issues and complaints.
-Ensure all Branch activities are in line with the Bank policy and procedures
-Best Private Sector Individual in Customer Service Skills across UAE" The UAE Customer Service Week
2010 by Ethos Consultancy
-100% Compliance with the bank internal policies and procedures (Internal control unit report 2010)
-Answer customers' questions and address problems and complaints in person.
-Help customers select products that best fit their personal needs.
-Inform customers about all product and services offered by the company.
-Collaborate with customer service team members to give exceptional service throughout the entire Banking experience
-Resolve customer questions, issues and complaints.Addresse negative customer feedback immediately.
-Coordinate with the internal departments to follow up customer's applications.