Head Teller
Emirates NBD
Total years of experience :14 years, 1 Months
CAREER PROFILE
• Qualified professional with 13 Years of working experience in financial operations and technical process.
• Qualified with a Bachelor of Commerce from University of Calicut, Kerala India
• Professionally qualified operations and management person with experience in banking, business operations, customer relations, and specifically in foreign exchange operations.
• Proactive and confident, able to work under pressure, ability to work independently & in a team, having multitasking skills and possess positive mental attitude.
• Taking up other Managerial Skills.
• Willing to work in banking, Operation Department and Customer service field.
• Take every assignment as a challenge and strive to achieve perfection in every job assignment.
EXPERIENCE HIGHLIGHTS
March 2009 - April 2013
Head Teller/Team Leader
Emirates NBD
Dubai, UAE
As a Head Teller, play a key role in the supervision of teller area, ensure that all the activities in the area are being carried out as per policies & procedures
Managed daily checking of vouchers, cheques and all transactions
Verifies cash when overages/shortages occurs assist tellers when balancing problems occur using knowledge of common errors
Custody of main vault, monitor cash level requirements and arrangement of cash to/from Central Bank, movement of funds to/from vault and balancing with nil error
Responsible for administration and efficient daily operations of a full service branch office.
Manage and control staff productivity related to daily processing requirements.
Responsible for new business development as well as maintaining the existing client base.
Manage customer relations and provided exemplary service to all customers.
Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
Provide superior level of customer service and achieve branch sales goals through new business sales, referrals, and retention of account relationships.
Delegate day to day operations to the operations staff and other branch personnel.
Overall responsible for the operations of a full service branch office including, operations, product sales, customer service, and safety & security in accordance with the company’s objectives.
Ensure that all transactions have been duly checked for AML /sanctions and audit trail maintained for the same
Timely preparation of prescribed daily, weekly and monthly reports
Verifying whether the source and purpose of transactions are legal according to AML policy and procedures
Achieve satisfactory Audit rating/ Internal/ External/ Central Bank including surprise audit of cash, security items and procedures in other branches
Ensure the EOD ( end of day) checklist is signed by every member of the team before leaving
• Responsible for counter services with a view to achieving timely and accurate processing in a personalized environment
• Processed Withdrawals and Deposit in an effective manner
• Handles all Inward Clearing/Outward Clearing/Cheque Return
• Handling TT/DD/MC/OCC/Forex Deal/Special Clearing
• Tactfully and Effectively Deals with difficult customers
• Ability to handle multiple tasks at once and long working work as when required by bank
• Performed account opening functions of individuals/partners/companies and
updated KYC norms
Prepare Outward Swift, Telex Messages
• Deliver personalized service over the telephone to customers on various banking products, accounts, & services enquiries in an effective & efficient manner.
• Ability to understand customers’ needs & provide appropriate solution & attention.
• Assisting customers with their enquiries, escalate/ re-direct problems when appropriate
• Cross-selling bank products and services based on customer needs, in accordance
with the bank’s program standards.
• Managed issuance of Demand Draft and Telegraphic Transfers.
Degree of Bachelor of Commerce 1991 - 1993