Senior Officer
Kuwait National Cultural District, KNCDJaber Al Ahmad Cultural Center, JACC
Total years of experience :8 years, 0 Months
Contribute to the formulation and implementation of the enterprise strategy and plans in order to
ensure alliance with the company’s business line needs and objectives.
• Interface with external vendors to expand the company’s portfolio of Enterprise products and
services by providing various ICT solutions.
• Analyze the performance of services and products and follow- up on the resolution of problems.
• Participate in the development of time limited promotions and discounts on existing and new
products and services and arrange with the pricing team to change tariffs or implement re bundling
to ensure competitiveness in the marketplace.
• Work closely with the Enterprise Sales and Customer Care teams to review and approve the right
value propositions and promotions.
• Provide support and inputs in products and services content selection for different sales and
marketing channels.
• Generate regular and special reports for the Management Team that summarize and forecast
business activities.
• Handle all bulk SMS related matters and issues from internal and external parties.
Develop and maintain close relations with local business community in order to fulfill client’s needs
more effectively.
• Promote services through conventions, trade shows, public relations, etc.
• Be familiar with all services, and packages in order to discuss and explain materials to prospective
clients. Client servicing and account management as per Viva Process.
Preparing meetings with clients at the request of the Relationship Manager.
• Attending to customer queries and carrying out the function of customer service.
• Preparing/renewing/updating Know Your Customer (KYC) forms and documents.
• Obtaining and answering credit information requests
• Preparing audit confirmation requests
• Assisting Credit Administration in compilation of data and submission of reports.
• Experienced the duties of the Credit Admin.
• Preparing CBK credit Reports and entering the Data into CBK on-line system.
Processing of all cash transactions
• Processing cheques received for clearing/internal transfers
• Opening new accounts
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