عبدالله عبدالرحمن خالد الخليدي

• Oversee the daily performance of the sales team, ensuring sales targets are consistently met.
• Manage and analyze business plans to exceed operational targets.
• Monitor sales team performance to implement timely corrective actions in collaboration with center management.
• Commit to the continuous improvement of sales processes and customer satisfaction.
• Coach and mentor team members, enhancing their skills and preparing them for future growth within the organization.
• Ensuring adherence to business process standards and accurate customer data capture at all sales points.
• Supervise sales activities to ensure alignment with company policies.
• Update the team with essential product knowledge and manage documentation and legal matters.

• Develop and execute a CX strategy aligned with business objectives.
• Identify customer personas and journey maps for enhanced CX.
• Collaborate with cross-functional teams for a consistent brand experience across channels.
• Monitor customer feedback to gather insights and assess satisfaction.
• Analyze customer data for trends, opportunities, and improvements.
• Implement & manage customer-service standards to a high-quality.
• Resolve customer complaints promptly and effectively as per SOPs.
• Conduct CX training for a customer-centric culture.
• Oversee and coordinate mall operations while leading the mall staff.
• Ensure that all facilities and amenities are well-maintained and meet the highest standards.
• Act as the point of contact for any emergencies or crisis situations.
• Implement crisis management protocol & coordinate with authorities.

• Establish and maintain data management policies and best practices.
• Ensure compliance with data protection laws and industry standards.
• Monitor and update data protection policies.
• Implement data access controls for sensitive information.
• Collaborate with IT for data integrity, backup, and disaster recovery.
• Conduct data protection impact assessments for new projects.
• Collaborate with HR and senior management for Emiratization goals.
• Develop strategies to attract, recruit, and retain Emirati talent.
• Address Emirati employees queries and concerns.
• Collaborate with government for Emiratization promotion.

• Supervise and lead the sales team for smooth operations.
• Improve the entire sales process from inquiry to delivery.
• Monitor individual and team performance against targets.
• Analyze sales data and generate reports for management.
• Foster a customer-centric culture for exceptional service.
• Address customer complaints promptly and professionally.
• Conduct training to enhance product knowledge and selling skills.
• Communicate targets, incentives, and promotions effectively.

• Supervise and coordinate general cargo operations at the port.
• Allocate resources (manpower & equipment) for efficient operation.
• Monitor loading and unloading activities, ensuring safety compliance.
• Address operational issues to ensure continuous operations.
• Ensure compliance with safety regulations during cargo handling.
• Liaise with customers and stakeholders to understand cargo needs.
• Prepare operational reports and performance metrics for review.
• Coordinate equipment maintenance for optimal functionality.

• Manage the fleet, housekeeping, and security at the corporation.
• Handle the staff accommodation management and maintenance.
• Coordination of office supplies, equipment, and maintenance.
• Assist in organizing corporate events, workshops, and conferences.
• Provide support with project coordination and execution.
• Develop strategies to attract and retain Emirati talent.
• Monitor Emiratization development and prepare reports.
• Organize training for Emirati employees skills enhancement.
• Ensure compliance with Emiratization policies and regulations.
• Collaborate with external org. to support Emiratization initiatives.

• Assist in recruitment process & coordinate candidate relations.
• Manage HR administrative tasks and process HR-related paperwork.
• Assist with onboarding and orientation of new employees.
• Managing employee relations and disciplinary actions.
• Manage employee benefits administration and inquiries.
• Assist with employee training and development programs.
• Support Human Resources initiatives and projects.
• Respond to Human Resources related inquiries from employees.

• Supervise the customer service team, providing guidance and support.
• Schedule and coordinate team shifts for peak hour coverage.
• Conduct regular team meetings to communicate updates and goals.
• Interact with customers to assist with inquiries and concerns.
• Handle escalated customer issues and ensure timely resolutions.
• Gather and analyze customer feedback for service improvements.
• Implement initiatives to enhance the overall customer experience.
• Coordinate with other mall departments for improvement.