Abdullah Alqais

Provide central of excellent services to essential customers.
Reduce the occurrence of complains customers.
Set rich data and learned lessons deliver by gathering response from consumers.
Engage workflow process involves documentations, analysis and research outcome.

مدير تسويق ومشرف مشاريع وصيانه

Experience
Admission and Registration officer at Training institute “Abakrt albeaean”
April 2014 - Present
Responsible of:
Map out training plans, design and develop training programs. Choose appropriate methods.
Marketing opportunities and respond to the inquiries.
Prepare educational materials and ads with designers.
Maintain updated database and training records.
Provide several sessions for internal employees to deliver subject matter.

Meet weekly and monthly metrics and targets for review and validate employee services trading.
Prepare and complete reports in order to meet compliance and regulation.

Customer and passenger Service at Saudi Airlines
March 2012 - April 2014
Responsible of:
Check in Passengers issue boarding pass, seat selection and verify immigration documentation.
Check in baggage - ensure Company regulation regarding size/weight are complied with - collect excess charges.
Compute fares, issue tickets and provide passenger with relevant information, including Customs and Immigration requirements and perform Baggage Tracing duties.
Coordinate the boarding of passengers onto the aircraft to ensure safety procedures, Monitor carry-on baggage and assist passengers as required
Handle irate passengers/oversells and those affected by irregular operations.
Handle VIP's Assist physical challenged passengers “pushing wheelchairs if required”.
Maintain all Company standards and Collect and compile statistical data and daily reports.
In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.
Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.

Skills:
Have an ability to use tact, good judgment and initiative.
Capable of expressing self in a clear and pleasant manner.
Ability to work under pressure with a minimum of supervision
Comply Company uniform as prescribed and conform to Company grooming standards.
Able to stand for extended period of time.
Able to efficiently use automated reservations, ticketing and baggage tracing systems.
Maintain and excellent attendance record.
I work shift work including irregular shifts and overtime when required/directed.