Lead flight attendant
Saudigulf Airlines
مجموع سنوات الخبرة :19 years, 4 أشهر
safety and comfort of passengers
Provides excellent customer service
2. Manages the Client Services Coordinators manages workflow, handles staffing and employee issues, enforces departmental policy and procedures, is a best practices example for Client
3. Accurately performs registration process for new and existing clients
4. Schedules appointments according to established procedures
5. Make reminder calls to clients
6. Meets agency participatory expectation
7. Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs.
8. Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment.
9. Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge.
10. Ensure that all Customer have up-to-date benefit information.
11. Ensure Customer Service follow-up methods and procedures are complete and meet time standards.
12. Develop and train senior staff to provide a high level of support.
13. Create method to provide feedback and Quality Assurance on identified errors.
14. Assist with Client Services as needed.
15. Capture and report on all Customer Service measurements, production, and turnaround time metrics.
Strong verbal communications,
Good problem solving skills,
Office administration
Team membership
Good interpersonal skills
High volume workload skills
Computer literacy (Windows environment)
Meeting high volume KPI performance standards,
Meeting required standards of service,
Administration duties as required
30March 2010 up to this date
Position Held Rail Way System Translator
Third Party Motor accidental clerk
Duties and Responsibilities
Ensures passenger comfort and safety at all times.
Demonstrates safety features of aircraft prior to take-off.
Performs safety checks and security sweeps on-board.
Provides in-flight shopping service.
Assists cabin crew with the service of in-flight meals and beverages.
Provides assistance to parents with small children and senior citizens to ensure maximum comfort at all times.
Performs first aid assistance to passengers if and when necessary.
Liaises with the cabin crew and the pilots to ensure that disruption to passengers is kept to a minimum specifically in relation to incidents of air rage
Provides excellent customer service, resolving disputes and investigating passenger complaints.
Reserves special needs or meal requirements.
Identifies risks and implementing security solutions for wide range of projects and clientele.
Performs risk assessment surveys to identify security requirements.
Performs security audits.
Attends to other tasks that may be assigned from time to time.
Bursts tickets and ensures correct formatting/dates of tickets processed.
Books hotel and rental car reservations for various corporate clients.
Uses other on-line engines to process tickets.
Creates bundled packages that are unique to Travel by Numbers.
Responds to customer service requests and assists travelers with all needs.
Attends to other tasks that may be assigned from time to time.
very good + 4/5) 2002 - 2004
very good + 4/5) 2002 - 2004