Project Manager
Naseej AAS
Total years of experience :17 years, 3 Months
Work with website developers to create new government ERP system & Systems Analysis & Process Documentation
PLAYING AN INTEGRAL ROLE IN NEW BUSINESS PITCHES AND HOLD RESPONSIBILITY FOR THE EFFECTIVE ON-BOARDING OF NEW CLIENTS.
• RESPONSIBLE FOR THE DEVELOPMENT AND ACHIEVEMENT OF SALES THROUGH THE DIRECT SALES CHANNEL AND SALES TEAM.
• FOCUSING ON GROWING AND DEVELOPING EXISTING CLIENTS, TOGETHER WITH GENERATING NEW BUSINESS.
• WRITE BUSINESS PLANS FOR ALL CURRENT AND OPPORTUNITY TENDER BUSINESS.
• ATTEND INTERNAL PROJECT MEETINGS AND REVIEW, AND COORDINATE INCOMING DEVELOPMENT PROJECTS WORKING TOGETHER WITH THE TEAM AND CONSULT THE FLEET MANAGER OF MARKET DEVELOPMENT OPPORTUNITIES WHEN REQUIRED.
• MANAGE AND RUN THE KEY ACCOUNT SPECIALIST TEAM DAY-TO-DAY TARGET OBJECTIVE
• RUN AND REVIEW DAY-TO-DAY REPORTS ENSURE THE TRACKING OF SALES.
• MAINTAIN AND MANAGE STOCK LEVELS WORKING CLOSELY WITH CUSTOMER.
• RESPONSIBLE ON TRAINING, DEVELOPING, ASSIGNING, SCHEDULING, COACHING, COUNSELING, AND DISCIPLINING THE TEAM.
• ACHIEVES KEY ACCOUNT CHANNEL OPERATIONAL OBJECTIVES BY CONTRIBUTING MARKET INFORMATION AND RECOMMENDATIONS TO STRATEGIC PLANS AND REVIEWS; PREPARING AND COMPLETING ACTION PLANS.
Senior traffic control Center | July 2013 - November 2013
· Load Controler | June 2012 - November 2013
· customer service supervisor | January 2011 - June 2012
· Customer Service Agent | February 2007 - January 2011
· Weight and balance calculation of Saudi airline and customer airline flights.
· Checking and monitoring the planned figures of passengers, bags, cargo and mail.
· Issuing the documentation for the complete flight handling process including loading instruction and load sheet.
· Monitoring the team’s performance.
· Assisting the team by performing the tasks with them.
· Handling complaints.
· Reporting to senior management.
· Responsible for the administrative and customer service of travelers.
· Customer Service - call center
· Responsible for designing and modifying computer applications.
· Researching and examining current systems.
· Talking to users to find out their requirements.
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