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Abdullah Aldossary, Customer service representative

Abdullah Aldossary

Customer service representative·Emirates NBD

Saudi Arabia

Bachelor's degree, Bachelor of Science Business Administration

Work experience

Total years of experience: 10 years, 2 months

Customer service representative

January 2018 - Present

Emirates NBD

Khobar, Saudi Arabia

January 2018 - Present

1. Customer Interaction/ Guidance: Interact courteously and guide customers to appropriate service points, where relevant.
2. Service Provision: Provide information and advice relevant to specific customer needs and deliver appropriate services.
3. Customer Problems: Attend to customer problems referring issues beyond the role limit to appropriate points of reference.
4. Customer Suggestions: Receive customer suggestions to ensure follow-up and submit relevant reports as required.
5. Compliance & Control: Comply with relevant procedures and controls to meet the unit's requirements while providing quality service to customers.
6. Security: Maintain strict control of confidential documents and negotiable items to prevent loss or misuse.
7. Selling products and services directly to customer and achieve the annual target.

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Representative

April 2016 - December 2017

Banque Saudi Fransi

Khobar, Saudi Arabia

April 2016 - December 2017

1. Customer Interaction/ Guidance: Interact courteously and guide customers to appropriate service points, where relevant.
2. Service Provision: Provide information and advice relevant to specific customer needs and deliver appropriate services.
3. Customer Problems: Attend to customer problems referring issues beyond the role limit to appropriate points of reference.
4. Customer Suggestions: Receive customer suggestions to ensure follow-up and submit relevant reports as required.
5. Compliance & Control: Comply with relevant procedures and controls to meet the unit's requirements while providing quality service to customers.
6. Security: Maintain strict control of confidential documents and negotiable items to prevent loss or misuse.
7. Selling products and services directly to customer and achieve the annual target.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

University of South Alabama

December 2015

December 2015

Bachelor's degree, Bachelor of Science Business Administration

United States

GPA (point): 2.59 out of 4

GPA (point): 2.59 out of 4

Recent graduate with BA in economics and finance. Seeking a challenging career with a progressive organization that provides an opportunity and challenging environment that leads to personal growth and capitalize my technical skills and abilities in the field.
View attachment

Skills

Accounting
Expert
Accounting
Expert
Finance
Expert
Finance
Expert
Developments
Expert
Developments
Expert
Project Management
Expert
Project Management
Expert
Economy
Expert
Economy
Expert
Financial reporting
Expert
Financial reporting
Expert
Domestic and International Experience
Expert
Domestic and International Experience
Expert
Excellent communication skills
Expert
Excellent communication skills
Expert
Managing multiple priorities
Expert
Managing multiple priorities
Expert
Account Mangmenent
Expert
Account Mangmenent
Expert
ASAT
Expert
ASAT
Expert
Team leadership
Intermediate
Team leadership
Intermediate
Administration
Expert
Administration
Expert
Microsoft Office Suite (Word,Excel,PowerPoint)
Expert
Microsoft Office Suite (Word,Excel,PowerPoint)
Expert
HR policies
Intermediate
HR policies
Intermediate
HR Management
Intermediate
HR Management
Intermediate
Customer Service
Expert
Customer Service
Expert
Accounting
Expert
Accounting
Expert
Finance
Expert
Finance
Expert
Developments
Expert
Developments
Expert
Project Management
Expert
Project Management
Expert
Economy
Expert
Economy
Expert

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • Swimming.Meeting new people.Traveling.