IT Infrastructure Advisor
Universal Technical Co
Total years of experience :16 years, 1 Months
Manage project execution to ensure adherence to budget, schedule, and scope. Develop and/or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, and staffing. Confer with project personnel to identify and resolve problems. Submit project deliverables, ensuring adherence to quality standards. Direct and/or coordinate activities of project personnel. Establish and execute a project communication plan. Assign duties, responsibilities, within spans of authority, to project personnel.
I am working at Aljazira Capital in the datacenter support.
Responsible for day to day support of all systems/servers/services related to our platform.
Design and develop and provide subject matter expertise on: Data Center capacity management, automation, data center tools, identity management, systems security, monitoring, trending, consolidations, relocations, migrations, and decommissions. Manage RFP processes and awards by identifying, evaluating and selecting vendor hardware, software and services based on Data Center Infrastructure specifications and requirements. Manage documentation and Standard Operation Procedures for Data Center products and services.
I worked at the Bank AlJazira in the Support center for the Saudi stock market. Interacted with customers over the phone and through electronic orders. Processed customer orders and verified their accuracy. Handled customer complaints and item disputes according to procedures; involved management as needed. Assisted customers in checking the status of any open service order or work request. Input customer orders into company’s software ordering system. Placed follow up calls to ensure customer satisfaction. Assisted other Customer Service Representatives in their daily tasks.
Computer Science Educator
3.84/4
3.47/5