Senior Business Specialist
Tatweer for Educational Services
Total years of experience :5 years, 4 Months
Establish, maintain the quality management system as per ISO 9001:2015 requirements and other best
practices
* Provide technical and administrative guidance on effective implementation of QMS's processes, policies
development, business process engineering and re-engineering
* Conduct quality internal audits to measure the effectiveness of the QMS according to ISO 19011
international standard
* Conducting internal assessment at corporate level based on excellence model for KAQA and prepare self-
assessment reports
* Develop core, support business processes according to strategic directions.
Establish and monitor annual quality objectives and KPIs related to the QMS for all internal processes within the company.
Establish and maintain SLAs among organizational units
Establish a questionnaire to measure the customer's satisfaction and preparing reports.
Conducted interviews with key business users to collect information on business processes and user
requirements.
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