Corporate Customer Service Officer
QATAR NATIONAL BANK
Total years of experience :19 years, 10 Months
Corporate Customer Service Officer
• Account opening, fulfilling customers’ inquiries, and maintaining clients’ accounts.
• Communicate with cross-functional and regional departments regarding clients’ inquiries.
• Monitor nonperforming accounts that exceeded inactive duration policy limits.
• Managing relationship with corporations of all types (SMEs, Large Companies & Gov’t)
• Processing internal transaction, transfers & salaries
Coordinate with internal and external stakeholders.
leading the project team and coordinating the project
implementing the agreed action plan to the agreed standards and deadlines
ensuring the effective preparation and delivery of all project events and meetings and production of all necessary documentation
Coordinate meetings, including travel arrangements and expense reports.
File all project documents (hard and soft copies)
Explain company personnel policies, benefits and procedures to employees.
Record data for each employee including information such as addresses, absences and data of reasons for terminations.
Answer questions regarding, salaries, benefits and other pertinent information.
Welcomes new employees to the organization by conducting orientation.
Provides secretarial support by entering, formatting and printing information, organizing work, answering the telephone and relaying messages and take the right action for the caller inquiry.
Fully aware of the data protection Act.
Experience of working with and handling confidential data.
Able to maintain high standards of work and meet deadlines.
Documents human resources actions by completing forms, reports, logs, and records
Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.
Accomplishes human resources department and organization mission by completing related results as needed.
Acting as HR focal point for RAS LAFFAN Project.
Prepare official memos and letters to be communicated to the employees in Arabic and English.
Prepare official letters addressed to the governmental institutes and banks
Maintains payroll information by collecting, calculating, and entering data.
Provides payroll information by answering questions and requests.
Maintains payroll operations by following policies and procedures; reporting needed changes.
Maintains employee confidence and protects payroll operations by keeping information confidential.
Resolves payroll discrepancies by collecting and analyzing information.
Prepares computer input forms, enters data into computer files, or computes wages and deductions, using calculator, and posts to payroll records.
Studied the following subjects:
English
Math
Microsoft Office 2007
Short Course
Dissertations - doing a marketing campaign solutions for Al Majaz I T Consultants during my graduation.
In English School for six months