Senior Business Development Officer
NBTC Group
Total years of experience :10 years, 7 Months
•Built and developed sustainable, long-term business relationships with clients in key industries for heightened income generation and geographical expansion.
•Played a vital role in preparing sales presentations and participating in sales meetings as well as participations in negotiations with clients.
•Developed strong networks & relationships by liaising with Consultants, Clients, End Users on daily basis for tracking project life cycle from design through project specifications until tender release, bidding and execution.
• Designed processes for to successfully achieve opportunities within the vertical market segment and develop partnerships in diverse sectors
•Standardized and restructured processes for managing bid packages, financial feasibility assessment and alignment with client specific needs -providing support throughout the proposal preparation and delivery process.
• Promoted sustained revenue growth through client retention and customized products/ services to client needs as well as positively advancing organizational mission, vision, reputation, and business.
Partnered with vendors and suppliers to effectively manage and budget.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.
Equipment leasing - Heavy and Light Machinery.
Researching and identifying sales opportunity, generating leads, target identification and classification Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services.Understanding the client requirements and then customising the product/ services as per their needs Maintaining relationship with all potential and existing clients Ensuring proper servicing and after sales support to clients Data reporting direct to Division Head of Equipment Leasing Dept. Competencies and Skills Required
Equipment leasing - Heavy and Light Machinery.
• Developing sales strategy that ensures of company sales goals and profitability.
• Market research, customer and projects surveys in co-ordination with marketing department.
• Maintain and develop existing and new customers.
• Follow up payments in co-ordination with finance department.
• Organizing sales visits to travel agents.
• Demonstrating/presenting about the new limited offers.
• Establishing& developing a good business relationship with Corporates & Travel Agents.
• Maintaining accurate records of sales monthly and annual of travel agents.
• Attending trade exhibitions, conferences and meetings.
• Providing Management with oral and written reports on customer needs, problems, interests, competitive activities to help in the forthcoming promotions and offers.
• Reviewing sales performance& preparing weekly sales report.
• Negotiating contracts.
• Visiting corporates for groups of passengers.
• Makes telephone calls and in-person visits and provide presentation to existing and prospectus customers.
• Analyzing market trends and being up-to-date of new applications, technical services, and competitive activities.
• Expedites the resolution of customer problems and complaints.
• Reporting directly to Sales Manager & Senior Sales Executive
Job Description:
Resolve customer complaints via phone, email, mail.
Use telephones to reach out to customers and verify ticket status.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or modify tickets
Assist with placement of refund.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Answer questions about offers or up coming sales.
Suggest solutions any type of confusion or misunderstanding.
Handle flights cancellation and aggressive customers.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
inform customers changes in policies.
counter staff, check the sales in a day, report any complain to the restaurant manager, solve issues in the restaurant, make sure the customer service is fully efficient.
Loyac Summer program Internship
Loyac Summer program Intership
General studies about Business Environment Business Commerce
General Studies about Business Environment
Course Includes : 1- English For Travel and Tourism. 2- Introduction to Travel And Airline Industry. 3- Customer Service Excellence. 4- Effective Sale and Marketing Strategies. 5- Introduction To Hospitality Management. 6- Passenger Handling Skills And Airport Operations. 7- Travel Agency Operations. 8- Introduction to Cabin Safety. 9- IATA -GDS Fares and Ticketing -- Galileo.
Commerce Student ... studied major subjects Accountancy,Informatics,Economy,English&Literature,Buisness(Basic)
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