Retired - Medical Retirement Since 2014
Multiple Sclerosis
Total years of experience :11 years, 2 Months
Retired
Coordination between the Kuwait Oil Company and the Sabah Al-Ahmad Center for Giftedness and Creativity.
Coordination of the course schedule (for KOC employees - children of employees).
Coordination between the owners of ideas and inventions with the Department of Innovation.
Supervising the building and its needs.
Coordination with trainers.
Sales Operations
HR Operations
Prepare Sales And Operations Reports
Analyze Sales And Performance
Quality Assurance
Supervises the operation of the Department and performs such functions as supervision of professional/analytical and clerical personnel; administration of daily operations of the work unit; performance of independent research studies as well as participation in group research studies; analyzing and recommending changes to the work unit policies, procedures and practices. Performs related duties as assigned. This is a competitive classification.
Administrative supervisor is responsible for managing employees, ensuring compliance with company policies, resolving issues and facilitating communication between senior managers and administrative employees.
The primary responsibility of someone in this position is related to the management of other employees in administration services. Human relations responsibilities can include recruitment, hiring, discipline, performance evaluation and termination. All these tasks normally are completed with the support and advice of the human resources department, but it is the responsibility of the administrative supervisor.
The administrative supervisor must ensure that all business procedures used to complete operational responsibilities are followed by his or her direct reports. In some cases, he or she is involved in the creation and maintenance of an operations manual or other instruction guides. Spot checks and random follow-ups are great ways to confirm that all the procedures are being followed.
A supervisor is expected to resolve problems between employees as well as complaints from clients. This process includes collecting information from all of the involved parties, reviewing the evidence and making a decision that will resolve the problem. Familiarity with company policies and a firm understanding of a client's needs are central to performing this aspect of the job well.
SUMMARY
Responsible for directing the activities of a specific department or departments within an organization.
Manages other employees and ensures all business goals and objectives are reached.
PRIMARY RESPONSIBILITIES
Direct the activities and productivity of a department or entire organization.
Provide training and guidance.
Delegate duties such as typing, copying, and scanning.
Hire, terminate, and train staff.
Create schedules.
Work with the Assistant Director to sustain and grow programs and service.
Manage administrative functions to ensure smooth and efficient operations of the organization.
Support the organization's strategic alliances and partnership.
Ensure performance goals are met and set.
Fulfill duties delegated by C-suite staff.
Attend and preside over meetings.
Participate in strategic planning.
Represent the organization to the public, key stakeholders and business partner.
Plan and implement the annual calendar of activities including fundraising initiatives, special events and the official administrative acts.
Help create budgets and track expenditures.
Create presentations for meetings.
Managed an under establishment company and planned the guidelines for establishment:
Sales strategy
Accounting strategy
Management structure
HR policies
CRM system
Cost vs revenue guidelines
Ensure client acquisition, product selling, execution of sales transactions, service delivery and compliance to bank procedures. Act as the primary face to face customer conduct and providing customers with products and services to fit their needs.
• Responsibilities and accountabilities:
1. Committed to the goals and purposes of sales to acquire new customers who shift their salaries to the bank and the corresponding sales operations and achieve the goals of sales and services.
2. Acquainted with the initial information to gain customers and target those classified information and identifies priorities.
3. The initiative to conduct sales using all referrals assignments.
4. Initiate a referral to the Thahabi and Private Banking outside section to achieve the objectives of the Bank and in the future to create understanding that can be used by the Contact Centre and Call Center Management System with DST preliminary information Lead Management System.
5. Let the customers know about the new products and services and presentations available by the client's needs and preferences and payment marketing campaigns and special campaigns and promotions.
6. Ensure the implementation of the activities mentioned in the plan of action and reports on a weekly basis to the Director of section managers and sales to the public and registration reference information to improve performance.
7. Ensure implementation of the ideal customer transactions and maintain appropriate records and respond to customer requests and enquiries without delay.
8. Draw customers to the appropriate channels (automated devices debit / CDM, banking by telephone, the online) whenever a customer need for that and as required.
9. Ensure that the documents and information about customers are continuously updated and it is correct, complete and duly signed regarding opening the account and the sale and retrieval products, and all transactions.
10. Ensures that clients understand well understand well and agree on all aspects of the products they offer before the sale.
11. Data entry and basic characteristics of the customers in order to develop and transfer of clients to health groups to which they belong.
12. is responsible for maintaining customer complaints and pre customers within the powers established in the right time, and thus closer to inform Branch Manager, and if the complaint is resolved outside the purview of official relations, it should be directed to the customer's branch manager and then follow-up action taken in this regard.
13. Participate as required in the draft status of the sales chief.
14. Weekly Action Plan prepared by the Branch Manager and Director of Sales audience:
• Audit on the Score Card individual.
• Identification of the calls was within the framework of referral list.
• Determine what should be done to follow up with customers.
• Identify the follow up with the customer after the sale.
15. All operations relating to the functions of post-sale - for the purpose of processing paperwork and SigCap conservation and ensuring the accuracy and completeness of Luke signatures sales transactions and executing transactions.
16. Ensure internal compliance with regulations (such as the KYC and AML), and internal procedures and the law in all Kuwaiti banking activities.
17. ensures ascertain the level of level of empowerment agenda on the basis of the level of competence of the President's Management Group and the Department of DBD.
Service Officer (SO) / Safe Deposit Officer- Surra Branch
Teller - Surra Branch
Watani Phone Officer - Call Center
Customer service
2002 - 2005 P.A.A.E.T Kuwait Diploma, College of Business Studies Major: Banking
High School
