Senior Manager
Pricewaterhousecoopers
Total years of experience :17 years, 8 Months
• Responsible for the assessment and identification of the business’s learning and development needs of our clients in Middle East region; primarily at the managerial level.
• Write proposals with learning journeys that focuses on the Knowledge, Skills and Attitude.
• Creatively set strategies to effective methods for enhancing performance, and recognizing performance.
• Maintain a consistent culture and Employee Engagement initiatives in the businesses in Middle East.
• Responsible for the creation, implementation, and improvement of all business-wide training efforts.
• Responsible of the instructional and creative strategies needed to create cutting-edge training material; making regular modifications to programs where necessary.
with clients to identify learning needs for leadership & management, and professional development.
• Maintain Client Relationship and business continuity with our clients.
• Oversight of Staff, budget, resourcing and program roll-out. Worked with our local and international facilitators
on updating content regularly, and on designing learning solutions and innovative programs.
• Respond to RFPs on Leadership & Management Development, Executive Education, Customer Service Excellence,
and other Soft Skill & Behavioral Change programs.
• Design and develop training materials including facilitator guide, participant workbook, PowerPoint materials,
and participant handouts that align with client development objectives.
• Conduct training evaluation aligned with Kirkpatrick Levels 1-4, and use the results to continuously improvement.
• Manage partnership with top 10 international training partners, such as GP Strategies/BlessingWhite (USA), CMI
& ILM (UK).
Designed and implemented leadership development program for 52 employees, tier 3&4.
• Designed and managed mentoring program of RTA Employees in coordination with CEOs and Directors.
• Conducted Training Needs Assessment and Created Annual Training Plan for 6, 000 employees.
• Managing the “B+” program for employee engagement.
• Applied succession planning on 254 sensitive positions within RTA. This project identified the readiness in addition
of the performance of the succession plan identified employees.
• Liaised with top business schools (London Business School, INSEAD, Harvard, etc.) to ensure 4 international
speakers every year for the Chairman, CEOs and RTA leadership team.
Conducted needs assessment with clients to understand training needs at the executive and leadership level, and
designed/delivered executive, leadership & consulting interventions based on results.
• Designed and delivered content focused on customer service, leadership & management and other soft skills
training areas.
• Designed and implemented a career coaching program for 3, 000 employees in one of the biggest Oil & Gas
companies
Responsible for learning & development project timelines and deliverables across business unit.
• Created, summarized and analyzed program evaluation data, ensuring that feedback is incorporated and overall
quality maintained or improved including evaluating training impact and learning outcomes.
• Preparing and developing instructional training material using the ADDIE model. This includes the participants’
workbook, presentation slides, instructor handbook and training impact forms.
• Created training calendar and ensured that programs were rolled out across organizations smoothly.
• Established and maintained relationships with several clients and new prospects.
Computer Science with Minor in Math. Electives taken in Economics and Accounting
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