Abdullah Azami

collaborate with Managed Services and Implementation Services teams to ensure maximum effectiveness when troubleshooting.
• Ensure that standard procedures are followed for troubleshooting and triage of all client technical issues.
• Fix vulnerabilities, installing patches, and schedule tasks.
• Provide end-to-end technical support and problem resolution.
• Meeting with clients to diagnose software, network, or hardware issues.
• Track and resolve customer support issues within SLA.
• Installing Rack, Servers, switches, and cabling.
• Configuring servers and Raid, installing windows, ESXi, and VMware.

• Software computer installations and upgrades, security maintenance, troubleshooting, training, and technical support for all users and projects of the organization.
• Configuring and maintaining hardware, software system, and integrations.
• Monitoring system performance to ensure everything runs smoothly.
• Providing technical support when requested.
• Worked with users to determine areas of technology in need of improved usability.
• Manage stc branches over the kingdom (supporting and reporting).

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed and performance.
• Removed and replaced malfunctioning components to correct hardware problems.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Manage and add machine over the domain and create users emails
• Install OS on users PC’s and servers

• Undertake any necessary training.
• Attend staff meetings where relevant.
• Diagnose and repair hardware and software problems.
• Attends conferences, seminars and training sessions to keep current with.
• Rapidly changing technologies, computer utilities and tools

Representative & Cashier at Adidas for Retail (2011 -2012).


Representative & Cashier at Forever21 for Retail (2009 -2011)

Promoter at Cinema 4D Max (2008 -2009).

Waiter at Pizza Hut (2007 -2008).