Abdullah Ghanayem

Mawada (Online Gift Company), Kuwait

•Managed vendor inquiries and product listings, coordinating with the sales team for
processing requests.
• Communicated with gift recipients to address delivery issues and provide information about
gift senders.
• Resolved customer payment and information discrepancies, ensuring a smooth purchasing
experience.
• Liaised with vendors to manage product availability and offer alternative options or refunds
when necessary.
• Coordinated with the finance department on payment-related matters, including vendor and
customer payments, and refunds.

Inbound:

- Answering our customers phone calls and assist them with their requests such as After-Sale assistance, booking car maintenance appointments.
- listening carefully to our customers questions and provide them with a detailed answer which is mostly related to our latest offers, cars and/or services.
- Receive customer complains calls and assist them with thier issues.


Outbound:

- Calling customers and potential customers to inform them about our latest offers and services to create a sales lead.
- Conducting surveys with our customers and follow-up calls to make sure that they were satisfied with our services.