Training and Development Officer
Holiday Inn
Total years of experience :2 years, 6 Months
Identifying training and development needs in conjunction with managers, in addition to implementing effective induction programs.
Ensuring that each department is appropriately represented in all training’s and the trainees are covered by the responsible teachers at the vocational training corporation.
Monitoring and evaluating trainee’s performance.
Tracking the performance and assessment scores of employees on IHG Front-line and Merlin, to
understand colleague’s strengths and development opportunities.
Assisting in human resources daily operations, and handling monthly HR metrics report.
Represented the organization at client meetings to ensure they stay satisfied. developed the Human Resources policies and procedures. rewrote and redesigned the organizations website in addition to creating e-mails for the employees
Determined customers inquiries such as the cost and time of shipping. Resolved customers problems regarding any delay or misunderstanding. Provided timely reports for executive management