Total Years of Experience: 9 Years, 6 Months
September 2019
To March 2020
Training Manager
at Millennium Hotels and Resorts
Location :
Oman - Salalah
Conduct ‘Learning and Development Needs’ analysis and prepare the Quarterly
training plan
Managing the hotels training function in order to promote the desired work
culture
Training's include On Job Skills, ACE Trainer, appraising performance, managing
development, Select A Star, Coach program and many more
training plan
Managing the hotels training function in order to promote the desired work
culture
Training's include On Job Skills, ACE Trainer, appraising performance, managing
development, Select A Star, Coach program and many more
May 2016
To September 2019
Cluster Head of Learning & Development
at Rotana Hotels (Jeddah, Abu Dhabu, Bahrain)
Location :
United Arab Emirates - Abu Dhabi
- Managing 2 hotels training function in order to promote the desired work culture
- Coordinate off site training such as Food Safety, First Aid, Life Guard and other government mandated training's
- Efficiently conduct off job training sessions as necessary, that create measurable performance solutions and long-term growth and development for all colleagues
- Training's include telephone techniques, English skills, appraising performance, group training skills, managing development, screening and selection skills and more
- Evaluate the effectiveness of training delivery by managers and supervisors
- Conduct ‘Learning and Development Needs’ analysis and prepare an Annual Learning and Development Plan and budget accordingly
- Provide internal consulting, coaching support to both the Department Heads and colleagues
- Shape a service-oriented culture within the operation
- Effectively measure and monitor guest feedback and establish effective means of communicating this to management and colleagues through notice boards and power points
- Manage the selection of Departmental Trainers, then train and develop them through on-going workshops and monthly meetings
- Develop annual hotel colleague development plans and prepare monthly reports
- Maintain hotel’s colleague development library/ database
- Conduct colleague orientation to the corporation and hotel
- Present awards/certificates, host meeting, and give briefing presentations to all staff
- Coordinate off site training such as Food Safety, First Aid, Life Guard and other government mandated training's
- Efficiently conduct off job training sessions as necessary, that create measurable performance solutions and long-term growth and development for all colleagues
- Training's include telephone techniques, English skills, appraising performance, group training skills, managing development, screening and selection skills and more
- Evaluate the effectiveness of training delivery by managers and supervisors
- Conduct ‘Learning and Development Needs’ analysis and prepare an Annual Learning and Development Plan and budget accordingly
- Provide internal consulting, coaching support to both the Department Heads and colleagues
- Shape a service-oriented culture within the operation
- Effectively measure and monitor guest feedback and establish effective means of communicating this to management and colleagues through notice boards and power points
- Manage the selection of Departmental Trainers, then train and develop them through on-going workshops and monthly meetings
- Develop annual hotel colleague development plans and prepare monthly reports
- Maintain hotel’s colleague development library/ database
- Conduct colleague orientation to the corporation and hotel
- Present awards/certificates, host meeting, and give briefing presentations to all staff
February 2015
To April 2016
Sales Executive
at Tilal Liwa Hotel
Location :
United Arab Emirates - Abu Dhabi
June 2014
To February 2015
Front Office Executive
at Banana Island Resort Doha by Anantara
Location :
Qatar - Doha
October 2011
To August 2013
Reservations Sales Representative
at Hyatt World Wide Central Reservation
Location :
United Arab Emirates - Dubai
September 2010
To April 2011
Operations Internship
at Al Raha Beach Hotel
Location :
United Arab Emirates - Abu Dhabi
February 2010
To August 2010
Trainee- Rooms Division
at Baslertor Hotel (3 stars hotel, 39 rooms, Lucerne, Switzerland
Location :
Switzerland
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