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Abdullah Jamal, Client Relations Officer

Abdullah Jamal

Client Relations Officer·Zad Fintech

Kuwait

Bachelor's degree, Marketing

Work experience

Total years of experience: 11 years, 0 months

Client Relations Officer

February 2026 - Present

Zad Fintech

Al Asimah, Kuwait •Hybrid

February 2026 - Present

• Led client onboarding and KYC/AML verification for new investors, ensuring compliance with CMA Kuwait
regulations.
• Managed a high-value trader portfolio in Shariah-compliant U.S. equities, ETFs, and OTC instruments, serving
as the main contact for escalations and queries.
• Reduced transaction resolution time by improving coordination between operations, compliance, and trading
desk teams.
• Developed proposals and process improvement presentations, enhancing onboarding flow and lowering
complaint response times.
• Achieved high client satisfaction by proactively addressing deposit/withdrawal delays and service disruptions.
Company industry:
Economics & Financial Consulting

ClientRelations Officer

February 2026 - Present

Zad Fintech

Al Asimah, Kuwait

February 2026 - Present

• Led end-to-end client onboarding and KYC/AML verification for new investors, ensuring full compliance with CMA Kuwait
regulations and improving onboarding efficiency through streamlined documentation workflows.
• Managed a high-value trader portfolio across Shariah-compliant U.S. equities, ETFs, and OTC instruments, serving as the
primary point of contact for escalations and consistently delivering high client satisfaction scores through proactive, personalised
relationship management.
• Coordinated between operations, compliance, and the trading desk to reduce transaction resolution time, and developed process
improvement proposals that measurably lowered complaint response times and minimised deposit and withdrawal delays.
Company industry:
Economics & Financial Consulting

Sales Executive

February 2015 - August 2025

Zain Company For Telecommunication

Al Asimah, Kuwait •Hybrid

February 2015 - August 2025

Delivered end-to-end customer service and sales support in a high-volume telecom environment
Guided customers through service setup, account activation, and plan inquiries
Resolved technical and operational issues eficiently
Consistently exceeded sales targets.
Supported team objectives in a fast-paced environment
Demonstrated strong adaptability, fast learning ability, and bilingual communication
Company industry:
Sales Outsourcing
Job role:
Sales

Telesales Agent

February 2015 - August 2025

Zain Telecom

Hawali, Kuwait

February 2015 - August 2025

Guided customers through service setup, account activation, and plan inquiries
Company industry:
Telecommunications

Telesales Agent

February 2015 - August 2025

Zain Telecom (Contractor)

Al Kuwait, Kuwait

February 2015 - August 2025

• Supported clients in the smooth setup of IT services, ensuring an efficient onboarding journey that aligns with best practices.
• Streamlined account activation processes, significantly boosting customer satisfaction and loyalty.
• Proactively resolved technical issues, showcasing strong analytical skills and meticulous attention to detail.
• Delivered clear and concise communication to clients, building strong relationships and trust.
• Utilized in-depth knowledge of IT products to educate clients, empowering them to make informed purchasing decisions and enhancing overall sales effectiveness.
Company industry:
Telecommunications

Customer Service Agent

February 2015 - August 2025

Zain Contact Centre

Al Kuwait, Kuwait

February 2015 - August 2025

• Delivered end-to-end customer service and sales support in a high-volume
telecom environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual
communication
Company industry:
Telecommunications

sales Executive & Customer Experience

February 2015 - August 2025

Zain

Al Asimah, Kuwait •Hybrid

February 2015 - August 2025

• Delivered end-to-end customer service and sales support in a high-volume telecom
environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual communication
Company industry:
Telecommunications

Sales Executive & Customer Experience Specialist

February 2015 - August 2025

Zain Telecommunications

Al Asimah, Kuwait

February 2015 - August 2025

• Consistently exceeded monthly and quarterly sales targets in a high-volume retail environment serving thousands of subscribers
annually, driving bundle adoption, ARPU growth, and strong repeat customer engagement through strategic upselling and
cross-selling.
• Managed complete customer servicejourneys including SIM activation, plan migrations, device setup, and account management,
maintaining low escalation rates and contributing to sustained branch-level NPS improvement.
• Coached and onboarded new team members on CRM workflows, product knowledge, and complaint-handling best practices,
while serving a diverse international customer base bilingually in Arabic and English.
Company industry:
Telecommunications

Contact Centre Agent

January 2015 - January 2025

Zain

Al Kuwait, Kuwait

January 2015 - January 2025

Guided customers through service setup, account activation, and plan inquiries
Company industry:
Telecommunications

Customer Service Agent

January 2015 - January 2025

Zain - Kuwait

Al Asimah, Kuwait

January 2015 - January 2025

• Delivered end-to-end customer service and sales support in a high-volume
telecom environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual
communication
Company industry:
Telecommunications

Customer Service Agent

January 2015 - January 2025

Zain Contact Centre,

Al Asimah, Kuwait

January 2015 - January 2025

• Delivered end-to-end customer service and sales support in a high-volume telecom environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual communication
Company industry:
Telecommunications

Telesales Executive & Customer Experience

January 2015 - January 2025

Zain - Kuwait

Al Asimah, Kuwait

January 2015 - January 2025

• Delivered end-to-end customer service and sales support in a high-volume telecom
environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual communication
Company industry:
Telecommunications

Sales Executive & Customer Experience

January 2015 - January 2025

Zain

Al Asimah, Kuwait •Hybrid

January 2015 - January 2025

• Delivered end-to-end customer service and sales support in a high-volume telecom environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual communication
Company industry:
Telecommunications

Sales Executive & Customer Experience

January 2015 - January 2025

Zain - Kuwait

Al Asimah, Kuwait

January 2015 - January 2025

• Consistently exceeded monthly and quarterly sales quotas across a high-volume retail environment serving
thousands of subscribers annually
• Guided customers through end-to-end servicejourneys including SIM activation, plan migrations, device
setup, and account management — achieving strong repeat customer engagement
• Resolved complex technical and billing disputes efficiently, maintaining low escalation rates and contributing
to branch-level NPS improvement
• Identified upsell and cross-sell opportunities during service interactions, contributing to bundle adoption and
ARPU growth
• Mentored newteam members on product knowledge, CRM workflow, and complaint handling protocols in a
fast-paced retail environment
• Operated bilingually (Arabic/English) to serve a diverse international customer base across the Kuwait market
Company industry:
Telecommunications

Sales Executive & Customer Experience

January 2015 - January 2025

ZAIN

Al Asimah, Kuwait

January 2015 - January 2025

• Consistently exceeded monthly and quarterly sales quotas across a high-volume retail environment serving
thousands of subscribers annually
• Guided customers through end-to-end servicejourneys including SIM activation, plan migrations, device
setup, and account management — achieving strong repeat customer engagement
• Resolved complex technical and billing disputes efficiently, maintaining low escalation rates and contributing
to branch-level NPS improvement
• Identified upsell and cross-sell opportunities during service interactions, contributing to bundle adoption and
ARPU growth
• Mentored newteam members on product knowledge, CRM workflow, and complaint handling protocols in a
fast-paced retail environment
• Operated bilingually (Arabic/English) to serve a diverse international customer base across the Kuwait market
Company industry:
Telecommunications

Education

Arab Open University - Kuwait

August 2018

August 2018

Bachelor's degree, Marketing

Kuwait

Arab Open University - Kuwait

August 2018

August 2018

Bachelor's degree, Computer

Kuwait

Arab Open University - Kuwait

August 2018

August 2018

Bachelor's degree, Computer Science

Kuwait

AOU, (TheOpenUniversity,UK)2018

August 2018

August 2018

Bachelor's degree, Computer Science

Kuwait

Arab Open University - Kuwait

August 2018

August 2018

Bachelor's degree, computer

Kuwait

Arab Open University (AOU)– The Open University

August 2018

August 2018

Bachelor's degree, Computer Science

United Kingdom

Arab Open University - Kuwait

August 2018

August 2018

Bachelor's degree, Computer

Kuwait

Aou (Arab Open Unversity)

June 2018

June 2018

Bachelor's degree, IT ( information Technology )

Kuwait

My goal is to gain experience my it bachelor degree which at the moment I have none .I'm willing to learn no matter what and more interested in cyber security field
View attachment

AOU (The Open University

June 2018

June 2018

Bachelor's degree, Computer Science

Kuwait

Arab Open University

January 2018

January 2018

Bachelor's degree, Information Technology

Kuwait

View attachment

Arab Open University

January 2018

January 2018

Bachelor's degree, Information

Kuwait

View attachment

AOU (The Open University, UK)

January 2018

January 2018

Bachelor's degree, Computer Science

Kuwait

Arab Open University - Kuwait

January 2018

January 2018

Bachelor's degree, Computer Science

Kuwait

AOU (The Open University

January 2018

January 2018

Bachelor's degree, Science

Kuwait

Arab Open University - Kuwait

January 2018

January 2018

Bachelor's degree, Computer Science

Kuwait

AOU(TheOpenUniversity,UK)

January 2018

January 2018

Bachelor's degree, Computer Science

Kuwait

Arab Open University - Kuwait

January 2018

January 2018

Bachelor's degree, Bachelors degree in computer science

Kuwait

Arab Open University - Kuwait

January 2018

January 2018

Bachelor's degree, Computer

Kuwait

AOU, (The Open University

December 2016

December 2016

Bachelor's degree, Computer Science

United Kingdom

Skills

Administration
Expert
Administration
Expert
Customer Care
Expert
Customer Care
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
LINKEDIN
Intermediate
LINKEDIN
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMPOSURE
Intermediate
COMPOSURE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
GOOGLE APPLICATIONS
Intermediate
GOOGLE APPLICATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
STRUCTURED PROGRAMMING
Intermediate
STRUCTURED PROGRAMMING
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
GOOGLE ADS CERTIFICATION
Intermediate
GOOGLE ADS CERTIFICATION
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONCEPTUAL DESIGN
Intermediate
CONCEPTUAL DESIGN
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES OPTIMIZATION
Intermediate
SALES OPTIMIZATION
Intermediate
BUSINESS TO CONSUMER
Intermediate
BUSINESS TO CONSUMER
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
DIGITAL LITERACY
Intermediate
DIGITAL LITERACY
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
CERTIFIED MANAGEMENT ACCOUNTANT
Intermediate
CERTIFIED MANAGEMENT ACCOUNTANT
Intermediate
KNOW YOUR CUSTOMER
Intermediate
KNOW YOUR CUSTOMER
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

English
Expert
Arabic
Expert

Training and Certifications

Certifications
Foundation of Digital Marketing & E-commerce
Foundation of Digital Marketing & E-Commerce
Foundation of Digital Marketing & E-commerce
Marketing &
Foundation
Google Digital Marketing & E-commerce, Google Verify Certificate
& E-commerce Foundations
Digital Marketing & E-commerce
Google Certified
🔗VerifyCertificate
Foundations of Digital Marketing & E commerce
Google Certified
🔗VerifyCertificate
Foundations of Digital Marketing & E commerce
🔗Verify Certificate
Google Certificate in Foundations of Digital Marketing & E-commerce Google

Hobbies

  • Learning
    learning AI Technology and explore