Abdullah Sarfraz

• Handle domestic and international flight reservations using GDS platforms.
• Process ticket issuance, reissuance, cancellations, refunds, and schedule changes.
• Assist customers with travel planning and airline policy guidance.
• Coordinate with airlines and suppliers to secure competitive travel options.
• Provide professional customer support while maintaining service quality standards.

• Issued and reissued domestic and international airline tickets through Sabre and Galileo.
• Managed complex fare calculations and routing requirements.
• Processed refunds, voids, exchanges, and date changes according to airline regulations.
• Supported sub-agents and corporate clients with booking-related inquiries.
• Maintained accuracy and compliance to minimize ticketing errors and debit memos.

• Managed complete Umrah travel arrangements including flights, hotels, transportation, and visa processing.
• Coordinated group travel operations and ensured compliance with Saudi travel requirements.
• Negotiated accommodation options and managed supplier relationships.
• Guided pilgrims regarding travel procedures and religious travel requirements.
• Acted as a primary point of contact for customer support and operational assistance.