Mansura begam

• Managed end-to-end travel operations for 50+ monthly international and domestic holiday packages (Europe, UAE, Southeast
Asia), reducing booking errors by maintaining 100% documentation accuracy.
• Planned and executed GIT & FIT itineraries — including costing, routing, and day-by-day scheduling — resulting in improved
repeat client bookings and positive customer feedback.
• Coordinated with 10+ hotels, DMCs, and transport providers across 3 continents to ensure seamless travel execution, cutting last
minute disruptions by proactive pre-travel confirmations.
• Processed visa documentation and managed VFS/Embassy submissions for 30+ clients monthly, achieving a high visa approval
rate through meticulous documentation review.
• Performed flight searches, fare checks, and ticket bookings using Galileo GDS, ensuring cost-effective options for clients while
meeting airline-specific fare rules and deadlines.
• Resolved pre-travel and in-travel client issues — including hotel rebookings, flight changes, and visa delays — maintaining high
customer satisfaction and encouraging repeat business.
• Maintained accurate booking records, confirmation trackers, and travel document files using MS Excel and Outlook, ensuring zero
missed deadlines across all active bookings.

• Booked domestic and international flight tickets using Galileo GDS - PNR creation, multi-city routing, fare and baggage
checks, ticket re-issuance, and cancellations; also processed bookings via online travel portals for buses and trains.
• Sold domestic and international holiday packages (GIT & FIT) to individual and group clients - managing the full sales
cycle from inquiry, package customization, costing, and confirmation to post-trip follow-up, averaging 50+ bookings per
month.
• Processed tourist visa documentation for popular international destinations including UAE, Europe, and Southeast Asia -
verified requirements, prepared complete application files, and ensured zero errors across all documentation.
• Designed customized itineraries covering destination selection, routing, scheduling, hotel costing, and ground transport for
both leisure and group travel segments.
• Coordinated with 10+ hotels, DMC partners, and transport vendors to secure confirmations, negotiate rates, and ensure
seamless travel execution with timely follow-ups.
• Handled client queries, ticket amendments, hotel re-bookings, and escalations with a focus on high customer satisfaction
and repeat business generation.
• Maintained booking records, confirmation trackers, visa status sheets, and costing files in MS Excel and Outlook with zero
missed deadlines.