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Abdullah Zahwi, senior customer service officer

Abdullah Zahwi

senior customer service officer

National Bank Of Kuwait - Nbk

Lieu
Koweït - Hawali
Éducation
Baccalauréat, Business Administration
Expérience
12 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :12 years, 6 Mois

senior customer service officer à National Bank Of Kuwait - Nbk
  • Koweït - Al Koweït
  • Je travaille ici depuis juillet 2017
Officer, Office Administration. à Al Sayer Group.
  • Koweït - Al Koweït
  • octobre 2012 à août 2017

 Supervision in the branches and coordinate in staff.
 Advise engineer on appropriate action.
 Follow standard help desk.
 Administer help desk.
 Track and route problems and requests and document resolutions.
 Prepare activity reports.
 Stay current with system information, changes and updates.
 Supervision on Asset Maintenance, supervising Capex Request, supervising in Local Purchases, Attestation and Legal Supervising Services, Supplier Seeking and Supervisor on Staff Accommodation Data System.

sales telemarketing and social media à Tijan
  • Koweït - Al Koweït
  • février 2015 à juillet 2015

- Sales on branches and showrooms.
- Telemarketing sales phone.
- Social media for the company and personal sales (including Instagram, Twitter and FB).
- Customer Service for the patients on the phone and social media.

Branche and delivery management à Diet center company
  • Koweït - Al Koweït
  • mai 2009 à mars 2010

i have all the responsibility about the health food in all branches in Kuwait ( shamiya, nuzha and 360 mall at GEANT ) also the link between all branches with the mother company and the director of promotions.

Éducation

Baccalauréat, Business Administration
  • à Arab Open University
  • mai 2013
Etudes secondaires ou équivalent, science department
  • à Al-Wataniya private school
  • juin 2006

Specialties & Skills

Microsoft Software
+Endorse 2
Operational HR
+Endorse 2
Administration
+Endorse 2
Supervising
+Endorse 2
E business
+Endorse 2
microsoft office
+Endorse 1

Langues

Anglais
Moyen
Arabe
Expert

Formation et Diplômes

PERSONAL PRODUCTIVITY (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Dealing With Confidential Information Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Customer Care Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Speaking Etiquette Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Bussiness Correspondence Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Work Environment Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
INTERPERSONAL COMMUNICATION (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
THE YES ATTITUDE (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Customer Charter (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
March 2013
Work Place Layout Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Business Marketing Skills & Public Relation. (Formation)
Institut de formation:
Al-Athari Institute
Date de la formation:
September 2009
Meeting Performance Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
January 2013
EMOTIONAL INTELLIGENCE (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
VALUE CHAIN IN CUSTOMER SERVICE (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
WORKPLACE DIVERSITY (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Performance management for Appraise (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
January 2013
BUSINESS CORRESPONDENCE TEMPLATES (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Mission Statement (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
January 2013
Using Telephone Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
March 2013
Work Scheduling Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
ANGER MANAGEMENT (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
December 2012
TIME AND STRESS MANAGEMENT (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Using Office Tools Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
CUSTOMER'S COMPLAINTS - CUSTOMERS WOW FACTORS (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
FULL COMMUNICATION CYCLE (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
Office Noise Pullution Standards (Formation)
Institut de formation:
Al-Sayer Group
Date de la formation:
February 2013
English Courses Level (Formation)
Institut de formation:
Human Soft
Date de la formation:
April 2011

Loisirs

  • Internet - Cars - Football - Movies
    Internet - connecting with people and family Cars - Interesting In Sport, Classic And Entertaiment cars Football - Good Following For World Football Leagues Also Im Playing Football Movies - Interesting In Action and Comedy Movies Arabic and English