Abdullah Osama

• Lead the strategic management of FLYNAS Data Centers (UAT, Production, DR), ensuring optimal performance of Windows/Linux servers, virtual environments, SAN storage, and cloud resources (Azure, AWS).
• Assess and implement emerging technologies while cultivating strong relationships with vendors and partners to ensure successful project delivery.
• Drive operational efficiency by recommending and automating routine system administration tasks, significantly reducing manual effort.
• Oversee comprehensive monitoring of all workloads and resources, both physical and virtual, across on-premises and cloud platforms, enhancing reliability and performance.
• Foster a culture of continuous improvement and innovation within IT infrastructure management, positioning the organization for future growth and scalability.

• Oversee FLYNAS Data Centers (UAT, Production, DR), managing Windows/Linux servers, virtual environments, SAN storage, and cloud
resources (Azure, AWS).
• Evaluate emerging technologies and manage relationships with vendors and partners, including project delivery oversight.
• Recommend and automate regular system administration tasks to optimize operations.
• Monitor all workloads and resources, both physical and virtual, that are hosted on-premises and in cloud platforms using PRTG, New Relic,
and native cloud solutions to assess utilization and performance.
• Plan, test, and document disaster recovery procedures, ensuring business continuity and emergency readiness.
• Lead IT infrastructure service delivery functions to achieve key performance indicators (KPIs).
• Coordinate the delivery of infrastructure components across multiple environments.
• Execute scheduled maintenance and upgrades; provide 24/7 on-call support for all critical systems.
• Manage differential and scheduled backups in compliance with organizational policies.
• Develop capacity planning, scalability strategies, and annual budgeting processes.
• Administer RFI/RFP processes and evaluate proposals for new technology solutions.
• Ensure IT department compliance with company policies, international standards, and Saudi regulations (including NCA and GACA).
• Improve departmental processes and best practices to enhance operational efficiency.
• Monitor team performance, identify improvement opportunities, and provide coaching and feedback.
• Implemented data governance principles by leveraging Microsoft DLP solutions to safeguard personally identifiable information (PII)
within the Data Catalog, in alignment with DAMA-DMBOK standards for effective management of the enterprise data lifecycle and
stewardship.
• Collaborate with cybersecurity and business teams to align goals and enforce security measures.
• Lead data quality initiatives, conduct audits, and maturity assessments.
• Identify and implement cost-saving measures throughout IT operations.

• Spearheaded the design, installation, and optimization of robust IT infrastructure services to enhance operational efficiency.
• Oversaw comprehensive IT operations, including monitoring, administration, and support, ensuring seamless service delivery for diverse clients.
• Leveraged expertise in Microsoft, Citrix, VMware, Hyper-V, and enterprise hardware (HP, UCS, Dell) to drive innovative solutions and improve system performance.
• Led cross-functional teams to elevate client satisfaction and deliver exceptional customer experiences, fostering long-term partnerships.
• Championed best practices in IT infrastructure management, contributing to strategic planning and execution for data center and cloud operations.

• Responsible for the design, installation, testing, and monitoring of IT infrastructure services.
• Manage all IT operations—monitoring, administration, implementation, and support—for ITS sites and clients. Skilled in Microsoft, Citrix,
VMware, Hyper-V, Symantec, Zenoss, and enterprise hardware from HP, UCS, and Dell.
• Manage teams to deliver client customer experience.
• Estimate technical service needs for sales accounts.
• Assess IT needs and provide unbiased solution advice.
• Design solutions, timelines, and resource plans for IT infrastructure.
• Prepare Root Cause Analysis for major incidents.
• Join CAB, disaster recovery, and BCP tests per ITIL.
• Serve on the ISO Committee for security improvements.
• Work remotely or onsite as needed.
• Develop backup strategies, schedule tasks, and test data restoration and integrity.

• Manage and administer Microsoft Azure, Office 365, and MS Teams platforms.
• Responsible for delivering L2 Export Service Support Line for infrastructure services across Microsoft technologies, virtualization
platforms, Citrix solutions, Symantec Backup Exec, and Endpoint Manager.
• Receive and address incidents reported through the BMC Remedy Ticketing System, providing clear and concise updates or resolution
details, and ensuring service targets are met within SLAs.
• Oversee the administration of Microsoft Exchange and Microsoft Lync environments.
• Install, configure, and manage Active Directory, AD Sites & Replication, DNS, DHCP, Hyper-V, Hyper-V Clusters, VMware, Backup
Exec, Symantec Endpoint Manager, and HP & UCS Blade Systems.
• Supervise daily operations and perform health checks for over 1, 000 servers distributed across two datacenters.
• Address Level 0 and 1 support queries and business application issues quickly.
• Ensure the timely dissemination of knowledge and contribute positively to customer satisfaction.
• Prepare comprehensive documentation on operational, system, and user procedures and guidelines.

• Oversee daily real-time monitoring and management of support operations.
• Monitor, review, and investigate notifications and errors identified through enterprise monitoring tools, such as Zenoss.
• Coordinate resources to resolve identified notifications and errors.
• Manage and maintain applications, databases, servers, and network nodes—including routers, switches, and firewalls—within the enterprise
monitoring toolset.
• Continuously scan and monitor the network to detect unknown and newly connected devices.
• Administer and update alert notification profiles for all monitored systems and devices.
• Prepare weekly status reports detailing monitoring statistics, including system availability, usage metrics, notifications, trend analysis, and
alerts.
• Ensure all monitoring tools are maintained at current application levels.
• Plan, test, and implement firmware, software upgrades, and security patches.
• Gather and report on systems and application performance.
• Perform preventive maintenance on selected network devices, such as routers and switches.
• Execute scheduled backup tasks for UNIX and network devices in coordination with various teams.

Help Desk & Technical Support Specialist, Loading Company (Jan. 2009 - Mar. 2010)

Technical Support Specialist, Mubaraks Military Hospital (Jan. 2008 - Dec. 2008)

IT Technical Support, Dream Soft Company (Jun. 2007 - Dec. 2007)