IT Specialist
Al Jameel international Co;Ltd
Total years of experience :11 years, 7 Months
• Primarily responsible for providing support to users on all hardware/software related issues. Additionally, perform all system administration tasks on Networks and related hardware/software
• Provide effective and timely support to users on I.T. related issues.
• Perform all system administration tasks on the Windows platforms including but not limited to User Definitions, granting access privileges, etc.
• Maintain and administer the LAN servers, workstations and peripherals.
• Software installation and maintenance over user workstations and LAN servers.
• Setup and maintain the web and messaging services.
• Apply all OS patches, upgrades and fixes in a controlled manner ensuring that respective services are not disrupted.
• Ensure corporate data integrity is safeguarded by obtaining the pertinent backups as per the corporate policy. Perform basic confidence tests by regularly restoring data to a back-up server to ensure effectiveness for recoverability.
• Continuously monitor system performance in terms of CPU, memory and disk space utilization. Advise the management of any bottlenecks and recommend effective ways of resolution
• Maintain the antivirus servers along with the security engineer and Run periodic spot checks on staff workstations to ensure that anti-virus S/W is always active and advise management of deviations, and ensure that no unauthorized S/W is residing on them and advise management of deviations
• Responsible for all activities related to the IT store.
• Ensure the job is performed by adhering to HSE standards applicable and is accountable to the same.
• Perform other IT duties as assigned
Handle daily technical support activities on desktop support, data network and server management.
Help desk support and apply new server.
Test computers to ensure proper functioning of computer systems.
Train end users on usage of computer hardware and software.
Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
Setup desktop computers and peripherals and test network connections.
Install and test desktop software applications and internet browsers.
Adhere to policies as per corporate manuals and directives.
Extend computer support for systems’ software and hardware.
Setup computers and install software for various applications and programs.
Interact with staff on desktop problems and their resolution.
1.Resolve & troubleshooting system hardware, software &
network problem.
2.Configuring of Microsoft Outlook 2008, 2010, 2013.
3.Installing software and application to user standards.
4.Configure and setup Networking, sharing in office.
1.Helpdesk Support/Computer Technician
2.Responsibilities - Maintaining, managing and utilizing the company computer servers, giving full support on company users/clients in computers and software problems.
3.Can operate and maintain computer servers, computer clients, wireless devices,
network switches, multifunctional printers, and other office machines.
4.Can operate different kinds of Software including: Microsoft Office 2003/2007/2010, Remote Administrator, Team viewer Remote Support.
5.Can operate carpet production machine in Printing rotary and Chromo jet machine with a technical support.
1. Connect, set up and check PCs and peripherals for normal operation.
2. Perform routine maintenance tasks, including installing basic software packages
And setting common options; run basic network monitoring reports and utilities.
3. Set up hardware and perform basic checking of networked PCs.
4• To provide basic training and advice on various IT and Internet related matters.
5• Maintain the Internet Cafe’s internal network and web site.
6• Participate in courses and other staff development activities.
7• Develop, deliver and evaluate ICT packages appropriate to a variety of skill levels
and ages covering a wide variety of topics.
8• Deliver all programs in line with the organization’s policies and procedures.
9• Follow relevant H & S procedures and raise awareness among staff, and users.
10• Update records of installed hardware and software; maintain a software library and
Store original copies of installed applications.
11• Follow backup, virus protection and security procedures.
12• Investigate requests for support; record diagnostic information, retrieve details of
Similar requests and either resolve or escalate to the appropriate level.
13• Support staff and users in the use of ICT resources through direct interaction and
by producing simple help sheets.
very good