Commerce Specialist
Toys R Us Saudia
مجموع سنوات الخبرة :14 years, 1 أشهر
• Working as IT Retail / E-commerce Specialist. The key responsibility is to deal with Dynamic D365 Retail & E-commerce System and develop In-house Applications.
• Developed and executed sales promotions, increasing revenue through targeted campaigns.
• Utilized Google Analytics to identify user patterns and adjusted strategy to maximize visitation.
• Built positive, productive relationships with clients to maximize revenue opportunities.
• Grew customer reach using Facebook, Instagram, and Google.
• Monitored new sales platforms and technologies to expand business scope.
• Increased online sales profits through strategic digital marketing.
• Created email marketing campaigns for enhanced customer engagement.
• Analyzed website performance and effectively practiced SEO optimization, increasing web traffic.
• Networked with media and PR professionals to build campaign reach.
• Leveraged market and competitor data to identify market opportunities and gaps.
• Working as IT Retail / E-commerce Specialist. The key responsibility is to deal with Dynamic D365 Retail & E-commerce System and develop In-house Applications.
• Developed and executed sales promotions, increasing revenue through targeted campaigns.
• Utilized Google Analytics to identify user patterns and adjusted strategy to maximize visitation.
• Built positive, productive relationships with clients to maximize revenue opportunities.
• Grew customer reach using Facebook, Instagram, and Google.
• Monitored new sales platforms and technologies to expand business scope.
• Increased online sales profits through strategic digital marketing.
• Created email marketing campaigns for enhanced customer engagement.
• Analyzed website performance and effectively practiced SEO optimization, increasing web traffic. • Networked with media and PR professionals to build campaign reach.
• Leveraged market and competitor data to identify market opportunities and gaps.
Skills: Market Research · Business Analysis · Project Planning · Digital Transformation · Service-Level Agreements (SLA) · Management · Market Analysis · E-commerce Optimization · Analytical Skills · Online Retail · Online Sales · Customer Acquisition · Customer Satisfaction · Customer Experience · Leadership · Cross-functional Team Leadership · Software Documentation · Digital Marketing · Google Analytics · E-Commerce · Project Management
Spearheaded the development, implementation, and ongoing management of a comprehensive digital transformation program, encompassing four critical pillars. (Customer engagement, Employee empowerment, Operation optimization, and product innovation).
Areas of Expertise:
• Strategic Management of Loyalty Programs.
• Managing Dynamics D365 F&O Store Retail IT across the Kingdom.
• Leading Year-End Stock-Taking IT Team Operation.
• Implementing Enterprise Social Network (Trello, Microsoft Planner).
• Implementing, Enhancing & Managing HR Attendance System.
• Specialist in developing Marketing Micro Sites.
Completed Project Portfolio:
• Coupon/Voucher System integrated with SMS.
• Store Digital feedback system
• E-commerce website
• QR Customer photo with Voice Gift Cards
• HR Recruitment System
• Geoffrey Party Booking Management.
• QR product display system.
• Specialist in Marketing Micro Sites
- customer feedback
- customer product review
- customer draw system
- product booking system
- catalog Management System
Skills: Clarity · Digital Transformation · Technology Platforms · Platform Integration · Troubleshooting · Problem Solving · Customer Service · Analytical Skills · Webmaster Services · Product Promotion · Customer Experience · Cross-functional Team Leadership · Creative Problem Solving · Web Applications
• Write well designed, testable, efficient code by using best software development practices.
• Create website layout/user interface by using standard HTML/CSS practices.
• Integrate data from various back-end services and databases.
• Gather and refine specifications and requirements based on technical needs.
• Create and maintain software documentation.
• Be responsible for maintaining, expanding, and scaling websites.
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities.
• Cooperate with web designers to match visual design intent.
• Write well designed, testable, efficient code by using best software development practices.
• Create website layout/user interface by using standard HTML/CSS practices.
• Integrate data from various back-end services and databases.
• Gather and refine specifications and requirements based on technical needs.
• Create and maintain software documentation.
• Be responsible for maintaining, expanding, and scaling websites.
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities.
• Cooperate with web designers to match visual design intent.
Skills: Technology Platforms · Platform Integration · Troubleshooting · Webmaster Services · Software Documentation · Web Development · WordPress
• Improved website navigation with clear and intuitive UX mapping.
• Created custom websites by harnessing HTML, CSS, and JavaScript skills.
• Facilitated code reviews and pair programming to produce clean, high-quality code.
• Boosted website performance and stability through planned maintenance and targeted troubleshooting.
• Enhanced front-end performance through image optimization and clean coding practices, accelerating load times.
• Applied SEO techniques to drive engagement and improve Google rankings.
• Improved website navigation with clear and intuitive UX mapping.
• Created custom websites by harnessing HTML, CSS, and JavaScript skills.
• Facilitated code reviews and pair programming to produce clean, high-quality code.
• Boosted website performance and stability through planned maintenance and targeted troubleshooting.
• Enhanced front-end performance through image optimization and clean coding practices, accelerating load times.
• Applied SEO techniques to drive engagement and improve Google rankings.
Skills: User Stories · User Behavior · User Interface Design · User Experience Design (UED) · Human Computer Interaction · On-Page Optimization
• Worked as a PHP developer and Web/Graphics Designer.
• Designed Logos, Banners & backdrops.
• Updated and altered application features, resulting in performance improvements.
• Delivered front- and back-end development across mobile and web applications.
• Implemented Agile development practices that led to team efficiency increase.
• Worked as a PHP developer and Web/Graphics Designer.
• Designed Logos, Banners & backdrops.
• Updated and altered application features, resulting in performance improvements.
• Delivered front- and back-end development across mobile and web applications.
• Implemented Agile development practices that led to team efficiency increase.
Skills: PHP Applications · PHP Frameworks · Photoshop
Dates 2006 - 2011 Title of Qualification BS (Computer Science) Education Institute National University Of Computer & Emerging Sciences - FAST
Dates 2004 - 2006 Title of Qualification HSC Pre-Engineering Education Institute Adamjee Govt College
Dates 2002 - 2004 Title of Qualification SSC Science Education Institute White House Grammar School