Senior IT Analyst
ADIA
مجموع سنوات الخبرة :16 years, 4 أشهر
• Responsible for the day to day duties of the Information Technology services.
• Analyzing existing IT Systems, and administration of various windows / citrix servers including active directory, SCCM and exchange.
• Managing BMC Remedy issues, troubleshooting and resolving within the time frame.
• Development of a comprehensive test plans to ensure that systems and programs are tested and debugged.
• Working intensively with regulators, major hardware/software providers and third-party providers on direction of their offerings and challenges.
• Determining the new technology requirement and working on the implementation of the new system such as Asset or Print server.
• Development and managing of Unified Communications resources such as Polycom systems, Blackberry Enterprise and Cisco Call manager.
• Create and maintain documentation as necessary for operational and security audits.
• Migration of many systems to virtualised VMWare environment and troubleshooting server issues, file storage, user access, operating systems, peripherals, and software applications for the company.
• Managing Windows Servers, File Servers, Different Application Servers, Proxy Servers, Print Server, Help Desk and Inventory Management Server (KZAsset), Backup Server, (Active Directory, DNS, DHCP, etc.).
• Configured Polycom VSX, HDX and troubleshoots of various conferences, performing test sessions prior the conference and the operation of the Polycom equipment (VSX, MGC, HDX 7000-9000 Series)
• Implemented an improved inventory system, print management solution for the organizations.
• Responsible for IT hardware, software licenses and annual maintenance (AMC) procurement.
• Supervising activities by scheduling work assignments, setting priorities, and directing the work of support team to meet the SLAs.
• Coordinate with IT Manager / Clients on areas covered to include performance reports, service improvements, quality and processes
• Prepare and process various records, reports and related systems written documentation for justifications, status reporting, etc.
• Auditing / monitoring security logs, creating security policies, handling data center activities and taking back up.
• Research new technology needs for the department and develops standards or procedures for computer systems operations
• Implementing recognized Project Management Methodologies throughout all project phases including project selection and planning best practices.
• Coordinating within IT and other departments in all aspects of computer and systems event.
• Providing Supervision and Specialized in troubleshooting of clients, assisting the staff with other administrative tasks such as tele/video conference meeting.
• Coordinating with the network team to identify, trouble-shoot & isolate issues related to IP/ISDN network for Video Conference.
• Managing user’s accounts on Webex, DMS (OpenText), Active Directory and RIM server. Consulting with users to identify better enhanced solution and requirement.
• Performing senior operator and systems administrator duties on assigned computer systems
• Conducting data system studies and preparing documentation, Service Agreements (SLAs) and specifications for proposals, LPOs, procurement, etc.
• Taken project responsibilities to achieve the goal in time, worked on organization’s development and objectives.
University of Bolton, U.K.
University of Bolton BE (Hons)