Sales Promoter
Sony
Total years of experience :18 years, 3 Months
Generating Sales for Sony Bravia to the new customers.
Verifying and created report for issued card and invoices on daily basis and reported to Senior Manager.
Handling existing customer issues and provided services.
To achieve the maximum of given target.
Acquired Business for Sony Camera to the new customers.
Verified and creating sales report on daily basis and reported to Senior Manager.
Handled existing customer issues and provided services.
To achieve the maximum of given target.
Handled two branches of Standard Chartered Bank.
Sales of Credit Card Personal Loan and Mortgage Loan.
Generated business through Relationship Manager as well independently.
Meeting customers for documentations of Credit Cards and Loan.
To achieve the maximum of given target.
Handled a team of five collection executives.
Resolved customer query or problem if team is not able to coordinate.
Make sure that feedbacks are correctly maintained on MS-Excel of the customers.
Helped every collection executive to meets, his/her target on daily basis.
Make sure that whatever cases are given on field for cash or cheque collection is done.
To achieve the maximum of the given target.
Credit Card Wright off and Skip tracing through different technical resources.
Calling customers and asking them to settle their account by giving them certain waiver on their outstanding.
Convincing customer to pay the dues on time to avoid interest, which is being added on their outstanding.
Resolving customer queries regarding usage of Credit Card and payments made.
Maintaining every customer feedback on MS-Excel.
To achieve the maximum of the given target.
Making sure that payment is being collected by customer to maintain Daily Run Rate (DRR).
Answering customer questions, as well as to obtain full understanding of what information is being requested.
Provide quality customer service on every call.
Communicating clearly and effectively with the customer.
Promote good listening skills.
Recognizing and managing assertive customer calls.
Online tagging of customer queries or problems and relevant answers given.