parts coordinator/customer admin.
IBM
Total years of experience :20 years, 8 Months
2. POSITION: PARTS CO-ORDINATOR
(from 2007 TILL DATE)
RESPONSIBILITIES AND EXPERIENCE:
Keep well the stock of all types of computer parts for on site customers like, Saudi Aramco, STC, Mobily, SCECO, and all banks in the Kingdom, Saudi Navy, KFIA, KAUST
Ordering computer parts from IBM Netherland as per the requirement and keep required parts in the stock.
Arrange to return the defective parts (warranty) back to IBM
Keep and monitor well stock and availability of all major spare parts for all types of Servers, Printers, and Laptops.
Forecast and Plan the requirement of parts and order accordingly.
Enhance the timely info feeds to the Management in cost effective planning of space and Logistical cost control.
ORGANIZATION: IBM SAUDI ARABIA (Saudi Business Machines Ltd -
GMSR for IBM World Trade Corporation)
POSITION: Customer Care Administration at Saudi Aramco.
(1993 till 2007)
EXPERIECE HIGHLIGHTS:
Receiving customer calls from Saudi Aramco (Kingdom wide), reporting hardware and software problems for IBM Servers, Mainframe Super Computers etc. and arranging Support Engineers to fix.
Preparing Daily Report to submit to the Management. Arranging and ordering spare parts to fix the problems.
Preparing all administration related jobs for support staff.
Expertise in General Administrative activities, facilities, and Payroll Management of support engineers.
Preparing, submitting and processing Quotation, bills and invoices to Aramco.
• Graduate in B.Com (Bachelor of Commerce) in 1989 from Calicut University, Kerala. • English Typing - Higher