Abdul Nassir Mohammed

Store Supervisor / Operations Executive في Rivoli Group

• الإمارات العربية المتحدة - دبي
• أشغل هذه الوظيفة منذ يناير 2007

2015 - till date with Rivoli Group, UAE
Executive - Retail Operations
Chief Role & Responsibilities:

Handling the retail operations of stores & staff for the assigned geography

 Retail Hygiene
• Ensuring shop upkeep & cleanliness and retail hygiene standards are maintained.
• Reviewing daily checklist of shops maintained by shop in charge and ensuring proper visual merchandising of the retail outlets.

 Retail Staffing
• Inducting new sales hires, scheduling work shifts for sales staff and allocating staff for trainings.
• Ensuring staff meet the desired grooming standards, monitoring staff performance, knowledge & discipline, calculating monthly incentive payouts.

 Sales Targets/Stock
• Implementing sales promotions & other sales events, making sure that targets for brand promotions/shop are achieved.
• Controlling inventory & stock turnover and ordering of stock from brand managers for stores.

Communication & Working Relationship
Internal: Warehousing & logistics, Customer Care, HR, Finance
External: Contractors, Mall management, Brand partners

2012 - 2015 with Hour Choice, UAE
Store Supervisor
Chief Role & Responsibilities:

 Team Management
• Develops cohesive team, fully trained and motivated to deliver superior customer service on a consistent basis, ensures staffs is always well groomed and adheres to work rules.
• Supervises and manages assigned store and also fill-in for staff while on the shop-floor, personally dealing with ‘Key/Valuable customers’ performance of team through coaching, disciplining and appraising job results.

 Head Office Liaison
• Pro-actively provides feedback in a structured manner on opportunities for continuous improvement and acquires/shares evolving market trends and competitive activities
• Gathers/shares market intelligence and Plays an instrumental role in on-going development of self, boutique, people and practices.

2009 - 2011 with Rivoli Store, UAE
Shop In charge
Chief Role & Responsibilities:

Handling the responsibilities of store manager in his / her absence

• Managing stocks in the location, determining effective ways of liquidating ageing stocks & minimizing loss of inventory.
• Responsible for retail turnover, meeting sales targets of the brands, shops and overseeing all aspects of store operations.
• Ensuring high standards of visual merchandising, store presentation & upkeep, motivating & managing the sales team to ensure increased sales & efficiency.
• Maintaining customer’s relationships & high standards in customer service, handling customer complaints, keep update awareness of market trends, monitoring local competitors & customer patterns.

2007 - 2009 with Hour Choice - Fashion, UAE
Sales Associate

Sales representing outlets

 Electronics stores - Jumbo electronics, Sharaf DG, Jacky’s and Emax electronics.
 Designer/Fashion stores - Splash, Debenhams and Galleries Lafayette.

Chief Role & Responsibilities:

• Understanding customer needs & recommending suitable product/brand selling product to customers as per customer needs up selling/cross selling where necessary.
• Handling new launches, promotion of products, visual merchandising, counter displays and maintaining general cleanliness and hygiene standards.
• Participating in shop inventory, ordering stocks, generating daily/monthly sales report, receiving payments, handling cash and responsible for cheque collection from representing outlets.