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Abdulrahman Ahmed Ali Alawi, Customer service team leader

Abdulrahman Ahmed Ali Alawi

Customer service team leader·Virginmegastore

Saudi Arabia

Diploma, IT skills

Work experience

Total years of experience: 15 years, 4 months

Customer service team leader

August 2016 - Present

Virginmegastore

Riyadh, Saudi Arabia

August 2016 - Present

• Respond to incoming connections from clients.
• Receipt of products that contain problems from the customers on (SAP) system.
• Check all products for the clients.
• Communicate with suppliers to resolve all the problems of maintenance parts.
• Solving customer problems at the same time because I have a big experience in the field of electronics.
• Quiet and absorb the anger of customers.
• Work with all problems professionally.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

ٍSales officer

February 2015 - August 2016

Virginmegastore

Riyadh, Saudi Arabia

February 2015 - August 2016

• Moving the sales at the showroom.
• Improved display products at the showroom.
• Follow-up sales Movement.
• Follow-up offers, discounts and change the prices on products.
• Provide products to customers in a professional manner.
• Knowledge of products in the showroom and follow each new ones.
• Do TRF & RTV from our store & receipt.
• Do the weekly inventory of products.
• Follow-up emails.
• Work on Excel and Microsoft Software.
Company industry:
Sales Outsourcing
Job role:
Sales

Payment and Government Services Office

January 2013 - January 2014

ٍSadad

Jeddah, Saudi Arabia

January 2013 - January 2014

• Payment of public services online.
• Sale of internet modems for home and mobile.
• Follow-up government transactions.
• Payment of government dues.
• Pay off personal loans, bank bottlenecks.
• Work on the (sadad) system
Company industry:
Financial Services
Job role:
Support Services

Programmer for Mobiles and Computers Devices

February 2010 - November 2013

Mobiles Shop

Jeddah, Saudi Arabia

February 2010 - November 2013

• Sale of mobile devices and computers.
• Software download for mobile devices.
• Problem-solving software for devices.
• Repair system problems.
• Installation of computer parts.
Company industry:
Sales Outsourcing
Job role:
Sales

Education

Cambridge College

April 2011

April 2011

Diploma, IT skills

Yemen

Cambridge International Diploma in IT skills

British Institute

April 2011

April 2011

Diploma, Computer

Yemen

Diploma in computer

Skills

Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
MME working experience with Virgin Megastore
Expert
MME working experience with Virgin Megastore
Expert
Excellent Excel and Microsoft Software Skills
Expert
Excellent Excel and Microsoft Software Skills
Expert
Smartphone devices programmer
Expert
Smartphone devices programmer
Expert
Negotiation skills and the ability to persuasion
Expert
Negotiation skills and the ability to persuasion
Expert
Maintenance and programming of computers
Intermediate
Maintenance and programming of computers
Intermediate
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert

Languages

English
Intermediate